Deputy Manager (Red Cross Shop)

Retail / Sales Professional • Full Time • Yau Ma Tei, Hong Kong, HK • 1d ago

Supervise a small team to oversee daily operation of the Red Cross Shop
Formulate the positioning, sales and marketing and collaboration strategies
Oversee and manage the POS and online shopping platform

Job Purpose:

This position as the Shop-in-Charge is to oversee the overall operation of the Red Cross Shop with the aim to promote humanitarian messages to supporters and perform the central procurement function of the Corporate Service (major product categories: uniform items, first aids products, souvenirs etc). He/she is responsible to formulate standard operation procedures for shop operation and procurement function, develop sales and promotion strategies and manage the operation of the Red Cross Shop.

Key Responsibilities:

Supervise a small team to oversee the daily operation of the Red Cross Shop including entire sales & procurement process, financial management, inventory & warehouse management, quality management and stakeholders relationship management.
Formulate the positioning, sales and marketing and collaboration strategies of the Red Cross Shop, develop business plan and budgets in leading directions of the Shop to cope with the Agency’s strategic plan
Formulate workflow, guidelines and operation manual to ensure operation efficiencies.
Oversee and manage the POS and online shopping platform including daily operation, database & reports management and system development.
Prepare annual budgets, monthly reports, monitor sales and inventory records and set up operational contingency plan.
Collaborate with NGOs / social enterprise, internal services units to implement new initiatives (such as marketplace, exhibition) to promote humanitarian messages to supporters.

Requirements:

Recognized University degree holder in business stream, preferably in retail management/sales & marketing with minimum 5 years relevant experience, and at least 3 years at supervisory role in administering daily operation and management of shop
Solid experience in procurement or marketing / retail industry / retail shop management / POS system management / warehouse management is required
Knowledge and experience in NGO / social enterprise environment and volunteer management is definite an advantage
Well organized, client-oriented, excellent communication and people management skills, independent, self-motivated and able to work under pressure
Proficient in both written and spoken English and Chinese (including Putonghua)
Work Schedule: 44 hours / week by roster; Within Mondays to Saturdays from 9:30a.m.– 6:45pm (or Sunday/Public Holidays when required)

Contract Period: 2 years (Renewable)

Fringe Benefits:

Fringe benefits, including generous annual leave, marriage leave, volunteer leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable), will be offered to the right candidates.

Interested candidates are invited to submit an online application, by clicking the "Apply" button.

Review of applications will start as soon as possible and continue until 17 May 2026, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.

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