Head of Expense Performance Management

Accounting / Audit • Full Time • Wong Chuk Hang, Hong Kong, HK • 3w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Align management expense growth with revenue growth and business momentum. Manage delivery of management expense ratio which forms part of the Company's STIC target.
Critically analyse different impacts of management expense on financial KPIs (including underlying earnings, NB CSM, combined ratio, etc.). Optimise expense categories (namely distribution, acquisition, claims handling and maintenance) considering their different impacts on different financial KPIs. Propose actions and advise business heads, senior management and other key stakeholders to achieve optimal mix on expense categories to the best fit and interest of the Company.
Lead the preparation of annual expense budget and regular forecast, including the end-to-end process and co-ordination across teams; identify gap to target and propose management actions to achieve the expense budget, drive efficiency and expense categorization for optimizing the operating earnings
Participate the discussion on company strategy initiatives and ensure the cost savings actions do not affect the delivery of company strategic objectives e.g., improved customer service experience, ability to cope with the volume growth ambition
Support the review on financials of business cases for facilitating Project Approval Committee review and approval and ensure the agreed KPIs are properly tracked
Perform monthly expense analysis on a timely basis and the underlying drives and proactively propose corrective actions; improve the timeliness and quality of expense management and performance reports
Support the governance processes in terms of expense management and performance reporting including expense budget process, management review meetings with EXCOM, expense and efficiency related committees, etc.
Collaborate across teams to drive one source of truth in expense management and performance reporting by establishing proper definition of expense and maximizing the use of financial planning and/ or accounting systems/ tools across the company
Collaborate within Expense Performance Management team for automation and simplification of manual tasks, promoting self-service platform and facilitate more in-depth analysis
Ensure best practice change management is deployed

Qualifications:

University graduate in Accounting/ Finance, preferably with recognized professional qualifications
Minimum 8-10 years relevant experience in insurance industry who can bridge up the relationship between management expense and other financial KPIs including but not limited to earnings
Experience in leading the preparation of budget, data management and deployment of financial system is preferred
In-house experience - support, advice and guidance on delivering significant cost savings at a company level
Stakeholder management - ability to quickly build positive relationships across organization
Influencing and negotiation capability at a senior executive level
Excellent communicator in both written and spoken English
Good managerial skills and able to coach his/ her team to success

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