Technical Services Senior Officer

Information Technology • Full Time • Quarry Bay, Hong Kong, HK • 23h ago

We are seeking a digitally minded Technical Services Senior Officer to support Group Technical initiatives across product quality and operations. This role is ideal for someone with a strong interest in project delivery, data management, and digital tools, who enjoys improving ways of working and enabling faster, better decision-making.

You will support digital initiatives, maintain and enhance technical tools and dashboards, and contribute to continuous improvement and new operational solutions.

Is this your next challenge in project / data management?

The challenge is to:

Data Management, Reporting & Analytics

Manage the collection, consolidation, validation, and governance of technical and quality data across suppliers, laboratories, audits, inspections, and internal systems
Develop, maintain, and enhance automated dashboards and KPI reports to provide clear visibility of compliance, performance, and risks
Analyse trends across testing, audits, complaints, withdrawals/recalls, inspections, authority challenges cases and specifications to identify root causes and improvement opportunities. Translate complex data into clear, actionable insights for Group Product Technology, and business stakeholders

Digitalisation & Project Initiative Support

Actively contribute to digitalisation and system enhancement initiatives, including digital platforms, data repositories, and reporting tools
Identify and support opportunities for automation, standardisation, and process optimisation to improve efficiency and data reporting quality
Support and coordinate end to end project planning and digital initiatives, from requirements gathering and planning through implementation, testing, enhancement and closure
Track actions, decisions, and deliverables across multiple initiatives and support change management activities, including documentation, communication, and post implementation reviews

Third Party Management and Supplier & Governance Support

Monitor supplier performance using data driven metrics, covering testing, audits, complaints, inspections and specifications compliance.
Prepare and maintain Supplier Scorecards and governance summaries to support performance reviews and decision making process.
Manage and track KPIs for third party laboratories, audit firms, and inspection bodies, supporting service performance reviews and continuous improvement
Manage billing processes with internal and external stakeholders to ensure invoice accuracy, and liaise with finance teams to ensure timely third party payments

Documentation & Control

Manage and maintain the Technical Library, ensuring SOPs, guidelines, and technical manuals are controlled, current, and audit ready
Support licence, certification, and regulatory trackers tools through structured data and document management

Strategic & Ad hoc Support

Collaborate with key stakeholders on strategic projects, transformation initiatives, and business cases, including third party tendering with Group Non-Trade.
Provide ad hoc analysis, research, and performance reporting to support management decisions

Do You Have Experience in project / data management?

Bachelor’s degree in Project Management, Data, Engineering, or a science discipline is an advantage; Associate Degree / Higher Diploma holders with relevant experience will also be considered
Minimum 3 years of relevant work experience in a technical, analytical, project, or quality support role; within food or FMCG industry is a plus
Strong written and verbal communication skills in English and Chinese
Hands on involvement in digitalisation projects, system implementation and enhancement, or data automation initiatives
Experience with databases, Tableau, QA systems, PLM tools, or reporting platforms will be considered a strong plus
Familiarity and experience with AI tools is a definite benefit
Comfortable with managing multiple initiatives, priorities, and stakeholders in a structured manner
Strong problem solving mindset with the ability to connect data, systems, and delivery focused
Effective communicator with strong stakeholder management skills
Proactive team player who can work independently and drive continuous improvement

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited

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