General Banking Manager - Hang Seng Bank (HK)

Executive / Personal Assistant / Customer Service • Full Time • Mong Kok, Hong Kong, HK • 2d ago

Some careers have more impact than others

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Recruitment Talk

Date: 22 Jan 2026 (Thu)

Time: 6:30pm - 7:30pm

Registration Link: https://hsbc.zoom.us/webinar/register/4017555106362/WN_0VETnqR6S7G4DiK6f2cDeA

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

We are currently seeking a high-calibre professional to join our team as General Banking Manager, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development as Relationship Manager.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

Attractive basic salary
Healthcare insurance coverage including yourself and your family
Retirement benefit scheme with employer’s contribution
Employee Share Purchase Plan
Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
Recognizable corporate training and development program
Progressive career advancement opportunities

Principal responsibilities

Provide quality customer service to our retail customers in branch network
Proactively identify customer needs and offer appropriate banking services and solutions
Participate in promotional campaigns to acquire new business and strengthen customer loyalty
Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

University degree / Associate degree holders; or HKCEE / HKDSE holders with at least 1 year of working experience in any industry, preferably in financial institution
Fresh graduates are welcome for entry-level
Relevant professional qualification in insurance and investment is an advantage
Strong service and sales orientation, self-motivated with good communication skills
Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Ability to manage complex interactions effectively
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Take a look of the below video for more information of the role:

https://www.youtube.com/watch?v=UozihlTnV1I

Work location will be subject to change and to be decided by Line Management upon joining.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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