Front Desk Supervisor

Human Resources / Office Administration • Full Time • Tsuen Wan District, HK • 1w ago

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Date: 19 Apr 2026

Business Unit: Nina Hotel Tsuen Wan West, HK

Company: Chinachem Group

Responsibilities

Job Overview

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction
Always ensure outstanding customer care.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Act as shift in charge to supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Screen daily arrival and arrange appropriate room assignment that match guests’ preference
Build relationships and liaise with all other department's especially housekeeping, reservations etc.
As a role model to the team.
Any other relevant projects and duties as assigned by superior.

Requirements

Responsibilities (Con't)

F.5 or above with a Certificate or Diploma in Hotel Management.
With 2 to 3 years similar working experience in deluxe hotel.
Familiar with PMS and Microsoft Office (Word and Excel).
Familiar with PMS and Microsoft Office (Word and Excel).
Good communication and interpersonal skills.
Proficiency in written and spoken English, Mandarin and Cantonese.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Human Resources Department directly at 2280 2734.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.

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