Head of Innovation & Digital Partnership - Hang Seng Bank (HK)

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 20h ago

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Chief Information Office

In Hang Sang Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs. We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation. We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace. We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are seeking a visionary and externally-focused leader to become our Head of Innovation and Partnership. Reporting directly to the Chief Information Officer (CIO), this senior role is pivotal in shaping our technology future.

You will be the primary external face of Innovation for Hang Seng Bank to the market, responsible for establishing and nurturing a world-class portfolio of strategic technology partnerships. This includes forging alliances with both established traditional technology firms and pioneering fintechs. Your leadership will be key to identifying and integrating novel technologies that solve business challenges and enhance our customer experiences and offerings.

Critically, you will provide strong external thought leadership, responsible for representing Hang Seng Bank’s innovation agenda and technology partnerships to regulators and industry bodies, ensuring our initiatives are advanced responsibly and within the evolving regulatory framework.

Principal Responsibilities

1. Innovation Leadership.

Develop and implement a holistic innovation strategy aligned with the bank’s business goals, such as digital banking and emerging technologies (e.g., AI, open banking).
Lead the ideation, validation, and scaling of innovative products, services, and business models, from concept to market launch.
Establish and manage an innovation pipeline, prioritizing initiatives that drive customer value, operational efficiency, or revenue growth.
Oversee the patents portfolio and commercialisation strategy, fostering a community of inventors with designations, rewards, and recognitions.

2. Strategic Innovation & Digital Partnership

Define and execute the technology innovation partnership strategy. Proactively scout and source a high-potential partnership opportunities across traditional IT providers and disruptive fintechs.
Identify, cultivate, and manage strategic partnerships with fintech startups, technology providers, industry consortia, academic institutions, and other ecosystem players to co-create solutions or access cutting-edge capabilities
Foster long-term relationships with key partners, driving collaboration on joint projects, pilots, and go-to-market strategies
Strategize, sponsor, and execute external innovation events in leading innovation hubs
Coordinate group-wide technology research efforts with the partners, with specific focus on China and Hong Kong-based partners.

3. Innovation Culture, Talent and Stakeholder Engagements

Champion a culture of Innovation, establish and support practices that define measurable culture of innovation boost internal innovation commercialisation impact, aligning with business priorities and funding cycles
Work closely with senior leadership (C-suite, Heads of Businesses) to secure buy-in for innovation initiatives, drive emerging technology adoption and allocate resources effectively
Bridge the external market with internal C-suite stakeholders, translating technology innovation into clear business value.
Build and lead a high-performing team of innovation and partnership professionals, fostering a culture of creativity, agility, and collaboration; bring the HSBC Group innovation capabilities to Hang Seng Bank

4. External Representation & Thought Leadership

Act as Hang Seng Bank’s key ambassador and a visible thought leader at major industry conferences, roundtables, and in publications.
Stay abreast of global fintech trends, regulatory changes (e.g., open banking, digital assets), and business needs to identify new innovation opportunities. Conduct market research and competitive analysis to benchmark the bank’s innovation efforts against peers.
Articulate Hang Seng Bank’s vision for the future of technology in financial services, influencing market trends and positioning Hang Seng Bank as a forward-thinking leader.

5. Regulatory Engagement

Proactively represent Hang Seng Bank’s technology innovation and partnership portfolio to regulators, building trusted relationships.
Clearly communicate the value and risk mitigation strategies of new initiatives, ensuring alignment with regulatory expectations and contributing to the development of a supportive policy environment.

6. Deal Execution & Negotiation

Lead end-to-end partnership engagements, from initial relationship building and due diligence to structuring and negotiating complex commercial and technology agreements
Negotiate partnership agreements, ensuring alignment with the bank’s risk, compliance, and commercial objectives

Qualifications

Proven senior-level experience in an innovation or strategic partnership role within a large, complex, and globally regulated organisation (financial services or technology preferred).
A demonstrable track record of building and scaling strategic technology partnerships with both large-scale enterprises and agile fintech companies.
Established profile as a thought leader with experience speaking at industry events and ability to shape conversations on technology trends in financial services.
Proven experience engaging with financial regulators. Deep understanding of Hong Kong’s banking landscape, regulatory environment (HKMA, SFC), and GBA financial integration trends; familiarity with digital banking, fintech ecosystems, and open banking frameworks.
Exceptional relationship-building, influencing, and negotiation skills, with the credibility to represent a world-class organisation at the most senior levels externally and with regulatory bodies.
Strong leadership skills to inspire cross-functional teams; excellent verbal and written communication abilities to engage stakeholders, present to senior leadership, and interact with regulators/partners.
A strong existing network within the technology, fintech, and regulatory communities is highly desirable.
A Bachelor's degree is essential; an MBA or other advanced degree is preferred
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Similar Jobs

Senior Deskside Support Engineer (22-28K)

Information Technology • Full Time • Mong Kok, Hong Kong, HK • HK$ 22,000 - HK$ 28,000 / month • 12h ago

Information Technology Full Time

At least 3 yrs of deskside support experience Hands-on experience in M365/O365, networking and general PC applications Experienced in supporting AV/VC/Mobile equipment Job Responsibilities Provide on-site / in-house Tier...

12h ago

Apply

Senior Network Support (30-40K)

Information Technology • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 30,000 - HK$ 40,000 / month • 20h ago

Information Technology Full Time

At least 4 yrs of relevant working experience in network support Server and Network Infrastructure installation, deployment and maintenance Hands-on exp in Switch, Router, Wi-Fi, Firewall & network monitoring Job Res...

20h ago

Apply

Head of AI Adoption - Hang Seng Bank (HK)

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Information Technology Full Time

Some careers have more impact than others If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, o...

1d ago

Apply

Data Centre Operator (Overnight shift is required, 7x24)

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Information Technology Full Time

Provide daily Data Centre operational support Control room monitoring Overnight shift is required, 7x24 Job Responsibilities: Provide daily Data Centre and control room operational support, including system health check,...

1d ago

Apply

System Engineer/Senior System Engineer (Infrastructure/DC Operation)

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Information Technology Full Time

Listed IT Solution Company Great exposure in large scale projects Enterprise level project exposure Job Description: Provide technical support for cloud-based /SCCM / VM ware/ Linux systems, applications, and infrastruct...

1d ago

Apply

Technician / Assistant Technician 技術人員 / 助理技術人員

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Information Technology Full Time Logistics Building / Construction

工作地點 – 香港國際機場電氣、電機、樓宇管理系統輪班工作負責維護資料採集與監控系統 (SCADA) 的日常運作資料採集與監控設備的維修及安裝為系統升級工作提供支援工作地點 – 香港國際機場 (或按需要於不同地點工作) 為人盡責, 好...

1d ago

Apply

System Support Engineer (Window / Linux, VMware, 30-35K)

Information Technology • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 30,000 - HK$ 35,000 / month • 2d ago

Information Technology VMware IT Full Time

3+ yrs’ experience in system support or technical support Tier 1 support for IT systems, applications, and hardware Knowledge of Backup Tools (Avamar, Veaam) and VMware Job Responsibilities Provide first-line support for...

2d ago

Apply

Business Strategy Manager (Omni Channel Management)

Information Technology • Full Time • Tai Kok Tsui, Hong Kong, HK • 3d ago

Information Technology Full Time

Job No.: 499864 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Business Development, Strategic Planning, Project Management, FinTech Responsibilities: Align w...

3d ago

Apply

Assistant Manager - Internal Audit (IT)

Information Technology • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Information Technology Full Time

Job Responsibilities:- Manage multi-disciplinary audits independently with focus on IT governance, IT general and application controls, cybersecurity, IT infrastructure security, and other related areas; Appraise and adv...

3d ago

Apply

IT Sales & Project Manager (Tender sales & follow up)

Information Technology • Full Time • Ngau Tau Kok, Hong Kong, HK • HK$ 45,000 - HK$ 55,000 / month • 3d ago

Information Technology Full Time

Work life balance, open management style Young, energetic team, gd $$$$ and bonus Minimum supervision Job Requirements: University Graduates in Computer Science or equivalent Proven Tender Sales and Project follow up ach...

3d ago

Apply