Card Authorization & Portfolio Services Officer

Executive / Personal Assistant / Customer Service • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Card Authorization & Portfolio Services Officer, reporting to Card Authorization and Portfolio Services Manager

Principal responsibilities

Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss
Ensure the provision of efficient card loss reporting / emergency service to cardholders
Ensure the provision of reliable authorization services by monitoring the authorization system network
Ensure the performance of authorization hotline and credit services are above the service pledge
Assist in compiling standard and other ad-hoc reports as instructed
Initiate the process improvement areas to enhance the operation efficiency

Requirements:

Diploma in a related discipline or other relevant professional qualifications
Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred
Strong attentiveness to details, with ability to work independently and under pressure
Good communication, interpersonal and analytical skills
Willing to work on flexi-hours or shift basis (7x24)
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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