E-Commerce Manager - The Langham, Hong Kong

Public Relations / Marketing / Media • Full Time • Tsim Sha Tsui, Hong Kong, HK • 5d ago

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.

OUR VISION
Building Great Memories

MAJOR ACCOLADES
Three MICHELIN Stars – T'ang Court, 2016 - 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

Be responsible for the performance of all digital marketing campaigns, production of brand website and other online distribution channels.Regularly analyze and provide recommendations or key learnings wherever required
Create and implement sales strategies to drive online business
Develop and implement new customer acquisition and retention initiatives by managing search engine keyword marketing and exploring other online advertisement vehicles
Work in conjunction with Corporate E-Commerce team to monitor performance of advertising agency on digital marketing campaigns including paid search advertisements and social advertisement content
Actively identify revenue opportunities for the hotel and ensure the E-Commerce performance aligns with the CSI (KPI)
Be responsible for E-Commerce budget planning and expenses control, including but not limited to media spent budget with digital agency and advertising budget for various online distribution channels
Prepare and present business reports including room sales production, promotion campaigns and digital advertisements performance on a regular basis
Closely monitor hotel information and promotional content on brand website and all online distribution platforms to ensure accuracy, consistency and alignment with the hotel positioning
Support and liaise with various departments to ensure optimal content delivery (PR, F&B, Marketing, Sales)
Ensure smooth running of the day-to-day E-Commerce operations in compliance with rate parity, brand guidelines and standard procedures
Maintain relationship with key business partners such as OTAs and advertising agencies
Manage product listings and coordinate order fulfilment with internal teams for the hotel’s online gift voucher site
Perform any other duties as assigned by Director of Sales & Marketing

Qualifications

Degree holder, preferably in Digital Marketing / E-Commerce or related disciplines
5 years or above relevant work experience in E-Commerce / Digital Marketing fields. Preferably with experience in Hotel operations
Proven strength in SEM and paid social strategies
Knowledge and experience in Opera PMS, SynXis CRS, Adobe Analytics, Channel Manager and Website Content Management System would be advantageous but not necessary
Proactive, attention to numbers, details and digital trends
Excellent communication, interpersonal and relationship building skills; ability to collaborate with external and internal parties
Excellent language skills in both written and spoken English & Chinese
Proficient in Microsoft Office included Excel, PowerPoint and Outlook

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

To apply, please send us your resume with current & expected salary to Director of Human Resources [via CTgoodjobs Apply Now].

(Personal data collected will be treated in strictest confidence and only for recruitment purposes)

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