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Deskside Support Engineer (18-23K, Lok Ma Chau)

Information Technology • Full Time • Lok Ma Chau, Hong Kong, HK • HK$ 18,000 - HK$ 23,000 / month • 6d ago

2 yrs of experience in deskside / helpdesk support
Level 1-2 IT support for internal users
Hong Kong Permanent Resident, IANG / TTPS / QMAS Visa holders are welcome

Job Responsibilities

Provide first and second level technical support to internal users for desktops, laptops, Windows 10/11, Office 365 suite (Outlook, Teams, OneDrive, Excel, SharePoint, Word, PowerPoint), and related applications.
Deliver deskside and remote support, including installation, configuration, relocation, upgrade, and troubleshooting of PCs, printers, mobile devices (iOS/Android smartphones & tablets), AV/conference room equipment, and video conferencing systems (Teams, Zoom, etc.).
Troubleshoot a wide range of IT incidents and service requests, including network connectivity, VPN access, Office 365 authentication issues, software errors, and hardware failures in accordance with established procedures.
Log, prioritize, track, and assign service tickets; follow up with end-users to ensure full resolution.
Perform PC imaging/builds (via SCCM or manual), Windows upgrades, patch management, and system updates.
Build and configure new PCs for onboarding employees and reconfigure equipment during office moves/relocations.
Monitor, respond to, and remediate end-user computing security alerts.
Maintain accurate IT asset inventory (hardware and software).

Job Requirements

Diploma or above in Information Technology, Computer Science, Artificial Intelligence and related fields.
Minimum 2 years of experience in IT support.
Solid experience in supporting issues of Windows 10/11, O365/M365, MDM, Android, iOS and account administration.
Familiarity with ServiceNow or similar ticketing systems is a plus.
Hong Kong Permanent Resident, IANG / TTPS / QMAS Visa holders are welcome.
Immediate available will be advanced.
Good communication skills in Cantonese, English, and Mandarin.

Benefits:

5-day Work Week
18-23K Depends on Experience
10-20 Days Annual Leave

Please send your full resume to us By email [via CTgoodjobs Apply Now].

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

All information provided will be treated in strict confidence and used for recruitment purposes only.(Licence No.: 76511)

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