Overnight / Guest Service Manager 通宵/客戶服務經理

Hotel / Catering / Club • Full Time • Mong Kok, Hong Kong, HK • 3w ago

Hotel Front Office Job (Overnight)
8-day off per month
IHG Employee Room Benefit Programmer

Responsibilities

This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Supervises and direct Reception and Guest Services personnel
Responds to guest needs and resolves related problems
Ensure VIPs and priority club guests receive special attention
Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer service skills
Proficient in spoken Cantonese, Putonghua and English
Cheerful, pleasant and supportive personality
Immediately available is preferred
Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor

Benefits:

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

Interested parties can visit https://careers.ihg.com/en/ or email your full resume with current and expected salary and date of availability to hotel direct by clicking hr@hiemk.com Apply Now. Get in touch and tell us how you could bring your passion and your individual skills to IHG.

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

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