Operations Manager

Banking / Finance • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our team as Operations Manager, reporting to Area Manager.

Principle Responsibilities

Assist Area Manager in ensuring that operation stream staff have a clear understanding of the area's business direction and objectives
Assist Area Manager in developing and coordinating activities to foster services culture in the area
Monitor the sales quality and services performance of the branches
Plan and monitor the capacity of the branch in the area to ensure optimal utilization of resources
Review staffing levels requirement and ensure efficient deployment of human resources to branches, recommend appropriate staff transfers or headcount reshuffle to Area Manager if needed
Act as relief Assistant Branch Manager when necessary, performs regulated activity(ies) specified under the Securities and Futures Ordinance in respect of Dealing in Securities and Providing Automated Trading Services which should be limited to handling customer enquiries regarding to investment services upon the confirmation as a "Relevant Individual"
Pay irregular visit to branches to improve communications and enhance teamwork
Set clear performance objectives for staff and monitor their progress regularly
Provide field coach and mentorship to new join or newly promoted ABM
Adhere to operation standard/ audit requirement when implement new working procedures in branches

Requirements

University degree is preferred
Proven retail banking experience, sound business knowledge, well versed in regulatory requirements and guidelines
Assistant Branch Manager experience in managing a team of branch operation staff
Proven leadership and coaching abilities, and able to interpret and solve complex issues
Good communication and influencing skills
High proficiency in English, Chinese and Putonghua
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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