(Senior) Customer Care Associate (Life Insurance Hotline)

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Handle customer inquiries from different incoming channels e.g. phone, email, digital media etc timely and tactfully
Provide customers with accurate product and policy service information
Maintain and improve quality results by adhering to standards and guidelines
Manage and resolve customer complaints
Ensure a good follow-through of customer's service request till its completion
Document all inquiry information according to standard operating procedures
Perform ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity
Assist supervisor to identify and implement improvement initiative

Qualifications:

University graduate with 2+ years of customer service experience, preferably in a call center environment; Candidates with more experience will be considered as Senior Customer Care Associate
Passed in IIQE Paper 1,3,5 is required (pass within probation period is acceptable)
Knowledge of Life and Medical insurance products preferred
Customer-oriented with passion, patience and caring attitude
Excellent interpersonal and communication skills
Basic insurance knowledge would be definitely an advantage
Proficient in written and spoken English and Chinese. Fluency in Putonghua is an advantage
Familiar with MS Word, Excel and Chinese Word Processing
Shift work is required (No overnight shift)

Similar Jobs

Assistant Medical Affairs Services Executive

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 1d ago

Executive / Personal Assistant / Customer Service Full Time

Job Responsibilities Assist with department meetings and logistics as needed Coordinate team member calendars and meeting arrangements Assist in drafting basic administrative emails and routine correspondence in accordan...

1d ago

Apply

Lounge Operations Officer

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Executive / Personal Assistant / Customer Service Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the loung...

3d ago

Apply

Project Marketing Manager

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 3d ago

Executive / Personal Assistant / Customer Service Full Time

Develop & implement marketing plans & strategies Residential projects in Hong Kong Knowledge in first hand sales ordinance Welcome to Wheelock Properties (Hong Kong) Limited, a leading real estate development com...

3d ago

Apply

Lounge Services Officer

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 3d ago

Executive / Personal Assistant / Customer Service Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Provide unique and unforgettable in-lounge services for the guest during their stay Build strong relationships with guests and develop a...

3d ago

Apply

樓盤展銷廳 - 客戶服務大使 (12個月合約)

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time Customer Service Hospitality

主要職責 : 提供優質客戶服務，處理客人查詢，並提供協助帶領及指示客人會場位置協助維持會場秩序處理日常電話查詢等等入職要求：有責任感，積極主動，具良好溝通能力能操流利的廣東話、良好普通話及英語懂簡單文書及電腦操作具...

2w ago

Apply

樓盤展銷廳 - 客戶服務助理 (兼職)

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time Customer Service

主要職責：提供優質客戶服務，處理客人查詢，並提供協助帶領及指示客人到會場位置協助維持會場秩序處理日常電話查詢等等入職要求：有責任感，積極主動，具良好溝通能力操流利廣東話、良好普通話及英語懂簡單文書及電腦操作具相...

2w ago

Apply

Wine Sales Manager - Private Clients

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

5-day work Medical Scheme, Double pay, Discretionary Bonus Marriage Leave, Funeral Leave Oversee and expand a portfolio of private clients in Hong Kong and Mainland China. Acquire new private clients and develop B2B rela...

2w ago

Apply

會計文員 (黃竹坑)

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • HK$ 14,000 / month • 2w ago

Executive / Personal Assistant / Customer Service Full Time

Simple accounting work Work life balance with minimum OT Long term work contract Job Duties: Handle Staff reimbursement and supplier invoices verification and payment Frequently communicate with requesters for doc reques...

2w ago

Apply

Sales Coordinator

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • 2w ago

Executive / Personal Assistant / Customer Service Full Time

International hotel brand under Marriott Group Great career path Global accommodation discount Here’s To Your Journey with Hong Kong Ocean Park Marriott Hotel. Marriott Hotels is one of Marriott International’s 30 renown...

2w ago

Apply

Sales Associate - 香水銷售員 (Full Time - $17K - $20K+)

Executive / Personal Assistant / Customer Service • Full Time • Wong Chuk Hang, Hong Kong, HK • HK$ 16,000 - HK$ 18,000 / month • 2w ago

Executive / Personal Assistant / Customer Service Full Time

Gratuity Bonus 5.5 day work week Sales Associate - 香水銷售員 (Full Time - $17K - $20K+) 新興品牌，設有每月佣金，年滿獎金 📅日子： Apr 2026 開始 ⏰時間：10 hrs per day (by shift) 🏢地點：九龍 💰薪金 : HKD 17,000 - HKD 20,00...

2w ago

Apply