About AXA Hong Kong and Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).
Responsibilities:
- Establish, nurture, and manage strategic relationships with hospitals, clinics, and medical professionals to enhance network adequacy, accessibility, and service quality.
- Lead contract negotiations for service packages, fees, and partnership models within delegated authority, supporting long-term fee optimization strategies.
- Oversee contract lifecycle management, including onboarding, renewals, and terminations, ensuring compliance and timely execution.
- Collaborate with clinical, legal, and compliance teams to ensure provider qualifications, adherence to regulations, and alignment with clinical standards.
- Monitor provider performance, analyze cost and quality metrics, and implement corrective actions to address performance gaps.
- Facilitate regular reviews with providers and hospitals to discuss service performance, fee trends, and partnership development opportunities.
- Support operational activities such as data management, workflow efficiency, and resolution of provider-related issues, including claims and fee discrepancies.
- Lead analytical and benchmarking initiatives to inform network strategy, market positioning, and provider performance improvements.
- Partner with Claims and other internal teams to enhance reimbursement workflows and claims processing efficiency.
- Ensure adherence to KPIs, compliance standards, and ethical practices, driving continuous process improvements.
- Handle ad-hoc tasks and assignments to support team objectives and organizational needs.
- For senior roles: Lead complex negotiations, contribute to network strategy development, and oversee major contractual initiatives with strategic hospitals and providers.
Qualifications:
- Education: Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or a related field.
- A clinical qualification (e.g. nursing, or allied health) is highly desirable and should be explicitly stated as a differentiator.
- 5-8 years of experience in provider network management, contracting, or healthcare payer operations; demonstrated ability to negotiate contracts, manage vendor relationships, and monitor performance.
- Medical background (preferred for extended capability): Clinical training/experience that enables interpretation of medical policies, quality metrics, and cost-quality trade-offs.
- Strong negotiation and contract management skills
- Analytical mindset with comfort using metrics, benchmarks, and provider performance data
- Ability to translate clinical concepts into business terms
- Project management and ability to manage multiple contracting cycles simultaneously
- Familiarity with provider credentialing and clinic accreditation (collaboration with dedicated teams)
