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Application Support Manager

Information Technology • Full Time • Shatin, Hong Kong, HK • 4d ago

Leadership Opportunity
Cross-Functional Collaboration
Impactful Role

Job Description

Monitor application support team performance for timely and effective resolution of technical issues.
Conduct regular review meetings with customers to discuss service performance and gather feedback.
Manage internal resources to ensure adequate staffing and expertise for 7x24 support coverage.
Prepare and present reports to customers detailing support metrics, trends, and insights.
Oversee roster management for appropriate shift allocations and coverage.
Collaborate with cross-functional teams to enhance application performance and reliability.
Implement best practices and standard operating procedures for the support team.
Provide coaching and mentorship to support staff, fostering a high-performance culture.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in application support management or a similar role.
Strong understanding of IT service management (ITSM) frameworks and practices.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data and present insights effectively.
Experience with support ticketing systems and reporting tools.
Experience in resource management, including scheduling and shift management.
Relevant certifications (e.g., ITIL, PMP) are a plus.

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.

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