Deputy/Customer Care Manager (Compliant Handling)

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 23h ago

Job No.: 499879
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Customer Services

Responsibilities:

Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately;
Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner;
Propose resolutions to complaints and ensure they can minimize the Bank’s reputational risk as well as in line with the overall business strategies, aiming to turn customer complaints into compliments;
Review customer complaints/feedback and internal workflows/procedures to identify service gaps. Recommend feasible/practical service and system enhancement to meet/exceed customer expectations, thus, increase customer satisfaction and loyalty;
Conduct service quality assessments to monitor internal service standard. Provide training/coaching to ensure members compliance with internal & external regulatory requirements and achievement of service excellence & KPI;
Prepare periodic management reports.

Requirements:

University graduate in translation/business discipline is preferred;
Working experience in financial institution with hands on experience in complaint handling is preferred;
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Excellent mediation, analytical, problem-solving skills and able to handle complaints independently;
Strong presentation and interpersonal skills;
Good command of verbal and written English and Chinese. Proficient in Putonghua would be an advantage;
Proficient in common PC applications, such as MS Word, Excel and PowerPoint, etc.

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/499879/deputycustomer-care-manager-compliant-handling=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Similar Jobs

Assistant/Deputy/ Business Strategy Manager (Analysis)

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 15h ago

Executive / Personal Assistant / Customer Service Full Time

Job No.: 499883 Employment Type: Full time Departments: Personal Banking Risk And Integrated Management Department Job Functions: Strategic Planning Responsibilities: Develop the long-term & short-term strategies...

15h ago

Apply

GRAND WATERFRONT - TECHNICAL OFFICER / ASSISTANT TECHNICAL OFFICER

Executive / Personal Assistant / Customer Service • Full Time • To Kwa Wan, Hong Kong, HK • 23h ago

Executive / Personal Assistant / Customer Service Full Time

Degree / Diploma / Cert in Electrical Engineering (EE) / Mechanical Engineering (ME) / Building Services Engineering (BSE) or other related professional qualification; Holder of Certificate of Grade A or B Registration o...

23h ago

Apply

DOUBLE COVE - SENIOR CUSTOMER SERVICE ASSISTANT/CUSTOMER SERVICE ASSISTANT

Executive / Personal Assistant / Customer Service • Full Time • Ma On Shan, Hong Kong, HK • 23h ago

Executive / Personal Assistant / Customer Service Full Time

Duties: Provide concierge service to our customers in our residential development Respond to customer requests and enquiries Perform clerical duties Ensure the smooth operation of the property Requirement: Form 5 / DSE...

23h ago

Apply

Senior Sales / Retail Shop Sales Associates 全職/兼職售貨員/專業內衣顧問 (Full-time / Part-time)

Executive / Personal Assistant / Customer Service • Part Time • Kwai Chung, Hong Kong, HK • HK$ 20,000 - HK$ 30,000 / month • 23h ago

Executive / Personal Assistant / Customer Service Part Time Full Time

年假10天起、每月8天例假、• 生日假、婚假、恩恤假優厚銷售佣金、良好晉升機會、穩定工作環境、住院保險、跨區交通津貼勤工獎金、車資及加班津貼、• 另加花紅/雙糧招聘多名全職 / 兼職內衣銷售顧問 * 新人包薪 + 特別獎...

23h ago

Apply

Graduate Trainee – Enterprise Sales (English Market)

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • HK$ 32,666 - HK$ 37,333 / month • 23h ago

Executive / Personal Assistant / Customer Service Full Time

Base salary 28K with up to 4 months’ performance bonus every year Fun and fast-paced start-up environment JobsDB Most Popular Graduate FMCG Employer Award Responsibilities Discover new business leads by making prospecti...

23h ago

Apply

CS Support (Fo Tan, night shift)

Executive / Personal Assistant / Customer Service • Full Time • Fo Tan, Hong Kong, HK • HK$ 18,000 / month • 23h ago

Executive / Personal Assistant / Customer Service Full Time

5 days work Stable working environment Listed Company Job Duties: Deliver professional customer service through answering enquiries via phone, live chat and email Troubleshoot issues and guide customers through solutions...

23h ago

Apply

Senior Officer – Examinations Administration (Public Examinations Information Centre)

Executive / Personal Assistant / Customer Service • Full Time • Hong Kong, Hong Kong, HK • 23h ago

Executive / Personal Assistant / Customer Service

Duties: The appointee will supervise and manage the daily operations of the Public Examinations Information Centre (PEIC), including handling enquiries via phone, email, and other channels. He/She will coordinate the inv...

23h ago

Apply

THE ROYALE - SENIOR CLUB OFFICER / CLUB OFFICER

Executive / Personal Assistant / Customer Service • Full Time • Tuen Mun, Hong Kong, HK • 23h ago

Executive / Personal Assistant / Customer Service

Job Responsibilities: Incumbent will be required to monitor and supervise the daily operation of the club house, and to play actively in organizing various recreational activities; To motivate and supervise the team to m...

23h ago

Apply

Retail Shop Sales Associates 全職/兼職售貨員/專業內衣顧問

Executive / Personal Assistant / Customer Service • Full Time • Causeway Bay, Hong Kong, HK • HK$ 14,000 - HK$ 29,999 / month • 23h ago

Executive / Personal Assistant / Customer Service Full Time

優厚銷售佣金、良好晉升機會、穩定工作環境、住院保險、跨區交通津貼年假10天起、每月8天例假、生日假、婚假、恩恤假勤工獎金、車資及加班津貼、另加花紅/雙糧 _____________________________________________ 招聘多名全職 / 兼...

23h ago

Apply

Assistant Manager – Channel Sales (PRC / Hong Kong)

Executive / Personal Assistant / Customer Service • Full Time • Tsim Sha Tsui, Hong Kong, HK • 23h ago

Executive / Personal Assistant / Customer Service Full Time

Min 3 years of managing china trade business experience 13-month salary with 5-day work week Working location: Tsim Sha Tsui This role defines explores new business opportunities and expands the market share for the comp...

23h ago

Apply