Airport Lounge Assistant Manager (機場貴賓室副經理)

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 6d ago

Oversee lounge operations and management
Ensure high standards of quality, service & cleanliness
5 years' restaurant management exp, strong communication skills

The Role:-
職責：-

To be responsible for the total management of the lounge business in order to achieve and maintain high standards of Quality, Service and Cleanliness.

負責貴賓室的整體業務管理，以達成並維持高標準的品質、服務和清潔度。

To ensure the effective training and development of all staff and management.
確保所有員工及管理層的有效培訓和發展。

Responsibilities:-
職責：-

Ensure overall operational efficiency at assigned outlet.確保指定分店的整體營運效率。
Ensure compliance with the service standard according to guidelines established by management for the lounge.確保遵守管理層為貴賓室制定的服務標準指引。
Support the Operation Manager and management to ensure smooth day-to-day operations, perform deskbound leadership and administrative tasks 支援營運經理和管理層，確保日常營運順暢，並執行坐鎮領導及行政工作。
Ensure overall cleanliness including furniture and fixture within the lounge, working area and personal hygiene of the staff. 確保整體清潔，包括貴賓室內的家具裝置、工作區域以及員工的個人衛生。
Submit various reports as required by Operations Manager 按營運經理要求提交各類報告。
Provide direction, advice, positive thinking, assistance and guidance to staff. 為員工提供指引、建議、正面思維、協助及指導。
Oversee the scheduling of duty roster or allocate staff, and schedule holiday of section's staff. 監督更表編排或員工分配，並安排部門員工的休假。
Select new employees, oversee on-the-job training for staff, evaluate their performance, report on their progress, provide recommendations on staff movement as required, and authorize overtime. 挑選新員工、監督在職培訓、評估員工表現、報告其進度、按需要提供人事調動建議，以及審批加班。
Ensure compliance with internal regulations and house rules, discipline staff as required and resolve problems referred. 確保遵守內部規章及公司規則，按需要執行紀律處分，並解決上報的問題。
Ensure communication 100% upward and downward 確保上下溝通100%暢通。
Maintain overall quality and service standards 維持整體品質及服務標準。
Ensure that Health & Safety and Food safety working practices are adhered to at all times 確保時刻遵守健康與安全及食品安全的工作守則。
Maintain close working relationship with various outlets to contribute to the co-ordination of food and beverage service and to provide feedback on all customers' comments. 與各部門保持緊密的工作關係，以促進餐飲服務的協調，並就所有顧客意見提供反饋。
Respond to written customer complaints 回覆客戶的書面投訴。

Requirements:-
要求：-

F5. or above 中五或以上程度
Minimum 5 years' solid experience in Restaurant management 至少5年紮實的餐廳管理經驗
Strong business acumen and good communication skills 具備敏銳的商業觸覺及良好的溝通技巧
Self-motivated, team player and enjoy working in fast-paced environment 主動積極、具團隊合作精神，並能在快節奏環境中工作
Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua) 溝通技巧出色，操流利英語及中文（粵語及普通話），並具備優秀的中英文書寫能力
Able to work shift duties including early and night shifts,. 能夠輪班工作，包括早班及夜班。
Immediately available is highly preferable 能即時上班者優先考慮

工作時間：每天 9.5 小時，包括 1 小時休息時間。
Working Hours: 9.5 hours per day, including a 1-hour break.

輪班時間：05:00 ~ 00:30（需輪班）
Shift Hours: 05:00 ~ 00:30 (Shift work required)

薪資待遇包括：
Compensation & Benefits include:

每月6 天休息日 6 rest days per month
勞工假期 Statutory holidays
提供膳食 Meal provided
大早大夜車費津貼 Transport allowance for early/late shifts
地區津貼 Area allowance
12天年假 12 annual leave days
醫療保險 Medical insurance
酌情性花紅 Discretionary bonus

請將您的申請和期望薪資發送至：WhatsApp 9225 1621Apply Now
Please send your application and expected salary to: WhatsApp 9225 1621Apply Now

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