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Reservations Officer (Call Center)

Executive / Personal Assistant / Customer Service • Full Time • Causeway Bay, Hong Kong, HK • 1d ago

5-day working week & 8 working hours per day
12 days of annual leave & 17 days public holiday
Receive coverage for life, accident, outpatient, hospitalisation, and dental

We entrust you as our Reservations Officer (Call Centre)

to drive growth and account successes.

How will we care for you?

Enjoy a 5-day working week consisting of 8 working hours per day.
Benefit from 17 days of public holidays.
Take advantage of 12 days of annual leave.
Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance.

We prioritise your well-being and personal growth.

What will you do?

Answers, confirms, and processes all reservation requests (rooms and restaurant) in accordance with established policies and procedures. Follows up on cancellations as needed.
Inquire and gathers detailed information for each reservation. Accurately records all requests on the reservation form, including special requirements such as extra beds, baby cots, and proximity to guest lifts.
Maintain comprehensive and accurate booking records in the system, pre-assign tables, and confirm reservations.
Provide guests with essential information about restaurants, promotions, and special events via phone calls and emails to enhance guest satisfaction.
Responsible for answering all incoming calls politely and accurately, providing correct information to all inquiries. Adheres to the principles of effective telephone courtesy.
Demonstrates knowledge of operating procedures and the application of the PABX system and related equipment.
Collaborate seamlessly with the team to ensure smooth operations and exceptional booking experiences while fulfilling additional duties as assigned.
Performs other related duties as assigned by the superior.

Your work is crucial to us because we rely on your expertise and compassion to not only delight our guests, but also to forge connections that create lasting experiences that extend well beyond their stay.

What do we seek in you?

Diploma or above holder in Hospitality Management or related disciplines.
Possess 1-2 years of premium hotel experience.
Hands-on restaurant operations or customer service experience will be an advantage
Familiar with hotel management systems.
Fluent in English, Cantonese, and Mandarin, plus to know other languages.
Present yourself professionally, with the ability to comfortably build rapport with a global clientele.
Pleasant personality, customer-oriented with good communication skill.

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a reservation - we depend on you to deliver our promises to our guests and stakeholders:

Proactive - anticipate and act.

Authentic - connect genuinely.

Heartfelt - understand, answer with care and kindness.

Committed to Positive Impact – drive meaningful change.

Who are we - Lanson Place Causeway Bay?

We are a global hospitality brand, a luxury boutique hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.

We offer a competitive remuneration package and a full range of benefits including a year-end discretionary bonus, meal allowance, and medical schemes.

Interested parties please send your FULL RESUME with availability, current and expected salary to [via CTgoodjobs Apply Now].

Information provided by job applicants will be treated in the strictest confidence and used for recruitment purposes only.

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