Liaison Officer (1-Year Contract)

Public Relations / Marketing / Media • Contract / Project Based • Hong Kong, Hong Kong, HK • 2w ago

Support issue and crisis communications
Demonstrated issue and crisis management mindset
Experience preparing FAQs

Space to make a transformative impact, career and life.

At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it’s our entrepreneurial, vibrant culture that’s at the heart of our success. We offer a workplace where talent is empowered to have positive impact.

Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we’ll build as a team.

How you will make an impact:

Chinachem Group is seeking a Communications Officer (1-year contract) with at least 2 years of relevant experience to support a project of Hop On, a company of Chinachem Group. The role focuses on internal and external communications, including bilingual content development, FAQs, lines‑to‑take, and issue/crisis handling support.

Draft clear, accurate, and audience‑appropriate communication materials for stakeholders, including:
- Letters, notices, and announcements (Chinese & English)
- FAQs for enquiry hotlines
- Lines-to-take for frontline staff and stakeholders
Support issue and crisis communications, ensuring timely, consistent, and well‑aligned messaging
Work closely with internal teams and external service partners to ensure smooth dissemination of information
Assist in monitoring public sentiment, resident feedback, and emerging issues requiring communication responses
Maintain high standards of accuracy, professionalism, confidentiality, and compliance in all materials

What we are looking for:

Bachelor’s degree in Communications, Journalism, Translation, Public Relations, or a related discipline
Minimum 2 years of relevant working experience, preferably in communications, PR, corporate affairs, or customer-facing content development
Excellent written and spoken English and Chinese, with strong ability to draft clear and concise content
Demonstrated issue and crisis management mindset — calm under pressure, solutions-oriented, and able to exercise sound judgement
Strong attention to detail, with the ability to manage multiple tasks under tight timelines
Experience preparing FAQs, LTTs, briefing notes, or external communications is an advantage
A proactive, collaborative, and responsible team player

At Chinachem, we share a singular vision: “Places with Heart.” This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organisation. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of “The Racial Diversity & Inclusion Charter for Employers,” we warmly welcome applicants from all backgrounds to join the Chinachem family.

We offer a comprehensive package that mirrors our genuine appreciation for the contributions you’re set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the Apply Now option is just a click away.

We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time.

The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent.

We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group by emailing hrpd@chinachemgroup.com with the subject line 'Personal Data Access Request.' You may also submit your request directly to the Human Resources Department at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

In creating Places with Heart, we prioritise empowering our people to make a transformative impact, career and life.

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