The Accounts Receivable Supervisor oversees the school’s accounts receivable function across all revenue streams, including student tuition and fees, debentures, facility and venue hire, program and activity fees, and other non student billings. The role ensures that billings, collections, receipts, refunds, and payments are accurately processed, recorded, and reconciled in accordance with accounting standards, internal policies, and contractual requirements.
This position supports the integrity of receivable and debenture accounts, contributes to effective cash flow management, and ensures accurate reporting of accounts receivable and related financial information. Responsibilities include monitoring customer payments, minimizing overdue and aging receivables, addressing potential delinquent accounts, and supervising Accounts Receivable staff to ensure consistency, accuracy, and service standards across both student and non student receivables.
KEY AREAS OF RESPONSIBILITY:
Student Billing
- Oversee end‑to‑end student billing processes, including tuition, capital levies, fees, and other school‑related charges.
- Ensure accurate setup and maintenance of student accounts in the student information and financial systems.
- Manage billing cycles (annual, semester, installment plans), ensuring invoices are issued accurately and on schedule.
- Review and approve billing adjustments related to enrollment changes, withdrawals, or program changes.
- Monitor accounts receivable aging and follow up on overdue balances in accordance with school policies.
- Collaborate with internal stakeholders to ensure prompt and accurate billing and follow-up actions.
Debentures
- Manage the full lifecycle of school debentures, including issuance, transfers, redemptions, and refunds.
- Maintain accurate debenture records, agreements, waiting lists, and supporting documentation.
- Coordinate with the Enrollment Management team on eligibility, ownership changes, and compliance with debenture policies.
- Maintain and update debenture records in the billing system.
- Prepare debenture schedules and reconciliations for management reporting and audit purposes.
Other Accounts Receivable
- Oversee non‑student accounts receivable, including facility and venue hire, program and activity fees, and other miscellaneous billings.
- Ensure accurate invoicing, timely collection, and proper application of receipts for all non‑student customers.
- Work with internal departments to confirm billing terms, approvals, and supporting documentation.
- Ensure consistent AR practices and internal controls are applied across student and non‑student revenue streams.
Collections
- Implement and administer collection procedures with a high degree of professionalism and sensitivity.
- Communicate clearly and courteously with parents/guardians and other customers regarding invoices, payment schedules, outstanding balances, and school policies.
- Escalate delinquent accounts appropriately in accordance with established school policies and management guidance.
Accounting, Controls & Reporting
- Ensure accurate posting of cash receipts, bank transfers, and online payments.
- Oversee daily, monthly, and periodic reconciliations of accounts receivable and related accounts.
- Prepare monthly and ad‑hoc reports on accounts receivable, tuition, debentures, and collections for the Director of Finance and senior leadership.
- Support month‑end and year‑end close processes, including journal entries and balance sheet reconciliations related to AR and debentures.
- Maintain strong internal controls over billing, collections, refunds, and debenture transactions.
- Support on income recognition and financial aid / tuition waiver related booking per accounting standards and school practice.
- Serve as the primary contact for AR and debenture‑related audit matters, providing schedules, confirmations, and supporting documentation.
Queries & Customer Support
- Handle a high volume of inquiries via face‑to‑face interactions, telephone calls, and emails.
- Respond to queries from parents/guardians, corporate customers, and employees relating to tuition fees, billing and refund policies, debenture availability and applications, and payment matters.
- Ensure responses are accurate, timely, and aligned with school policies.
Systems & Process Improvement
- Maintain and support billing and accounts receivable processes within the student information system and accounting software.
- Assist with system upgrades, testing, and implementation of new billing or payment solutions.
- Document procedures and ensure consistency and continuity within the Accounts Receivable function.
Coaching and Supervision
- Supervise, train, and mentor Accounts Receivable staff.
- Review work for accuracy and completeness, providing guidance and feedback as required.
- Set clear expectations and ensure timely and accurate execution of responsibilities.
- Foster a service‑oriented, detail‑focused, and collaborative team culture.
Others
- Undertake additional responsibilities that strengthen HR operations and contribute to organizational goals.
Minimum requirements and qualifications:
Education:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.
- Professional accounting qualification (e.g. CPA, ACCA, CA) is an advantage but not required.
Experience:
- Minimum 8 years of relevant accounting experience, with a thorough understanding of accounting principles and their application to accounts receivable.
- Experience in the handling of debentures preferred.
- At least 2 years’ experience in a supervisory role, including oversight or review of staff work.
- Experience managing and operating a high‑volume billing platform.
- Practical experience with collections, reconciliations, and month‑end and year‑end close.
Required skills:
- Clear and professional written and verbal communication skills in English and Cantonese.
- Knowledge of Mandarin is an advantage.
- Ability to manage billing, payment, and policy matters for stakeholders who require a high level of service, while navigating sensitive situations with discretion, empathy, and professionalism.
- Able to prioritise and organise work schedules to meet competing deadlines.
- High level of accuracy and attention to detail in processing and reviewing financial information.
- Strong reconciliation, reporting, and analytical skills.
- Proficiency in Microsoft Applications (Excel, Word, etc) and familiarity with accounting and billing systems.
- Calm, well‑grounded personality with solid business judgment and supervisory skills.
- High level of integrity, confidentiality, and accountability.
- Self‑motivated, reliable, and able to work independently within established policies and procedures.
Child Protection Statement:
- At HKIS, each child’s welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.
We invite you to learn more about our school and discover for yourself career opportunities in our remarkable HKIS community at www.hkis.edu.hk
Interested candidates please forward your updated resume together with a cover letter and references via clicking "Apply"
We look forward to hearing from you!
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