Customer Service Officer (Competitive package from $288,000 per year)

Education • Full Time • Causeway Bay, Hong Kong, HK • HK$ 24,000 - HK$ 28,000 / month • 6d ago

5 days work, fixed schedule
Monthly Allowance & Incentive, Discretionary Bonus
Comprehensive training program and career prospect

At NTK, education comes first. We believe that academic success and quality academic planning goes hand in hand. Over the years, our customer service team has helped countless students achieve admissions to elite schools around the world.

If you are interested in advancing your skills and growing beyond your area of expertise in a multi-cultural and team-oriented environment, we welcome you to join us!

Job Responsibilities

Build and maintain strong relationship with existing clients
Answer enquiries from parents, students and referring agencies professionally
Understand clients’ needs and provide suitable solutions
Provide after-sale services to enhance customer satisfaction
Introduce and follow up education programs that base on students’ needs and ability to enhance continuous service
Assist in ad hoc projects

Essential Qualities

Higher diploma or above in any discipline
Good command of spoken and written English, Cantonese and Mandarin
Possess problem-solving skills and good listening skills to tailor the best solution according to clients' needs
Able to prioritize and handle multiple tasks simultaneously
A good team player and good interpersonal skills
Candidate with more experience will be considered as Senior Customer Service Officer
Immediate availability or short notice is highly preferred

What We Offer

5-day work week in a vibrant and multicultural work environment
Unique opportunity to work under an expanding brand with three decades of legacy
Comprehensive training and professional development program
Career advancement opportunities in a market leading organisation
Medical benefits (in-patient and dental) and monthly wellness sponsorship for leisure activities
Competitive remuneration package, monthly allowance and incentive scheme

Interested candidates should visit our recruitment page to submit their application and CV.

Note: Shortlisted applicants will be invited to interview by HR staff and interview details will be confirmed by NTK official email.

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