Business Analyst (Incident Management and Production Support)

Insurance • Full Time • Wong Chuk Hang, Hong Kong, HK • 1w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Act as Business Analyst and Production Support for Healthbuzz and other operational systems, and serve as Product Owner in Scrum Team
Handle incidents and production defects impacting operations, designing workarounds to minimize disruptions
Propose and implement remedy actions as needed, negotiating fix designs and implementation plans
Ensure QC control on fix including RCA and UTR review, UAT, BVT, IVT. etc.
Coordinate Month end and Year End Arrangement, including online/offline schedule and ATP process adjustment, etc., and regulatory reporting and handling such as Levy, CRS, FATCA, Data retention, etc.
Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices
Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships and expectations by developing a communication process to keep others up-to-date on project and/or incident handling results
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level; focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs

Qualifications:

University graduate in business administration, statistics, quantitative analysis or related disciplines
2+ year of proven experience in business analysis and project areas
Experience in Project Management
Strong knowledge in operation process and procedure
Strong knowledge in life insurance
Strong communication skill - written and spoken - including clear explanation to non-technical people
Strong and tough characters with change management and dispute resolution skills
Strong analytical and problem solving skills
Well organized, self initiative and a good team player
Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel, Work & PowerPoint

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