Business Analyst

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

We are currently seeking high caliber professionals to join our department as Business Analyst under Retail Banking & Wealth - Transformation & Business Architect Team

Principal responsibilities

Provide internal consultancy services on project / systems implementation, workflow design, and process re-engineering in various Retail Banking & Wealth business areas
Responsible for investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
Build end-to-end business models and process map of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing state of business.
Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
Foster a high engagement team to deliver good quality outputs which exceed user expectations

Requirements

University graduate in related disciplines or other relevant qualifications
Minimum of 5 years’ relevant experience in project management/business analysis capability
Knowledge in retail banking business, especially in unsecured loan, is preferred
Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
Agile knowledge will be an advantage
Being proactive, innovative, with good communication and analytical skills
Proficiency in both spoken and written English and Chinese
Ability to adopt a growth mindset and proactively identify and bring about change opportunities
Great sense of ownership and servicing mindset to ensure efficient and effective front-to-back processes and excel customer experience
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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