Platform Sales Leader - Hang Seng Bank (HK)

Executive / Personal Assistant / Customer Service • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Platform Sales Leader.

Principal responsibilities

Formulate and implement localized sales and marketing plans to achieve the assigned KPIs as well as to improve service quality and productivity
Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
Assist to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
Obtain customer feedback and handle complaints in a professional manner
Organize various promotional activities for acquiring new business
Keep abreast of latest compliance requirements and recommend remedial actions when necessary

Requirements

University degree in a related discipline is preferred
At least 3 years of sales experience in the banking industry
Good leadership and coaching abilities
Sound judgment and strategic planning skills
Proficiency in both English and Chinese
Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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