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Change Management Officer (ERP) (PO I) (Contract) (Ref.：IT/219426)

NGOs / Social Service • Contract / Project Based • Wan Chai, Hong Kong, HK • 1d ago

Requirements:
Education Background:

Bachelor's Degree or equivalent in Business Administration, Business Analysis, Communications, Human Resources, Information Systems, or related disciplines
Minimum of 3 years' relevant experience in project coordination, change management, or administrative support. Experience in ERP or IT projects is an advantage

Project Coordination and Change Management Expertise:

Hands-on experience supporting project activities, including scheduling, logistics, documentation, and stakeholder engagement.
Familiarity with User Acceptance Testing (UAT) processes and ability to coordinate testing activities effectively
Knowledge of change management principles and practices, with proven ability to assist in communication and engagement initiatives

Technical and Digital Skills:

Proficiency in Microsoft Office Suite and collaboration platforms such as Microsoft Teams and SharePoint
Ability to maintain accurate records and prepare clear reports for project tracking and analysis

Communication and Interpersonal Skills:

Excellent written and verbal communication skills in both Chinese and English
Strong interpersonal skills with a customer service mindset, capable of building positive relationships across diverse stakeholder groups

Organizational and Time Management:

Exceptional organizational skills with the ability to manage multiple tasks and deadlines simultaneously
Attention to detail and commitment to accuracy in documentation and reporting.

Job Duties:
Project Coordination and Support:

Coordinate and facilitate project-related activities, ensuring smooth execution of ERP implementation tasks
Organize and support meetings, workshops, and UAT sessions, including scheduling, logistics, and documentation
Track and follow up on action items from meetings and testing sessions to ensure timely resolution

Change Management and Communication:

Assist in planning and executing change management initiatives, including stakeholder engagement and communication campaigns
Prepare, update, and distribute materials tailored for project and change-related activities
Support the delivery of announcements, updates, and engagement activities to promote user adoption

Stakeholder Engagement:

Maintain regular communication with stakeholders, collecting feedback and sharing best practices to enhance project outcomes
Collaborate closely with the Project Management Office (PMO), Change Leads, Power Users, and end-users to facilitate smooth transitions

Documentation and Reporting:

Maintain accurate records of change management activities, communications, and outcomes for reporting and continuous improvement
Consolidate feedback from UAT and engagement activities into actionable insights for the project team

Ad Hoc Support:

Provide additional support for project-related tasks as required, ensuring flexibility and responsiveness to evolving project needs.
Working Place: Wan Chai

Interested persons please send your application with full resume by email to [our mailbox through CTgoodjobs Apply Now] on or before 30/01/2026. Please state the application code.

**When recruiting staff for job positions relating to services for child or mentally incapacitated persons, we shall request applicants to undergo the Sexual Conviction Record Check.**
「Personal data collected will be strictly used for the recruitment exercise only. Unsuccessful applications will be destroyed one year after the closing date.」

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