Lounge Host

Travel / Tourism • Full Time • Chek Lap Kok, Hong Kong, HK • 1w ago

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.

As the Lounge Host, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
Present menus and demonstrate a thorough understanding of food and beverage items while ensuring customers are seated comfortably
Monitor customer satisfaction throughout their stay, engaging with them to gather feedback and addressing any concerns as needed
Bid farewell to customers professionally and address customer inquiries
Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness
Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards
Support Supervisor to ensure smooth day-to-day operations and assist the rest of the lounge team if required

Requirements

Right to work in Hong Kong
Minimum age of 18
HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
Standard of spoken and written English. Cantonese and Putonghua are advantages
Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
Customer-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personality
Ability to work under pressure
Flexibility to work on shift schedules and work overtime if needed

Benefits

Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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