Sales & Customer Service Manager - Inflight Catering

Executive / Personal Assistant / Customer Service • Full Time • Central And Western District, Hong Kong, HK • HK$ 50,000 - HK$ 79,999 / month • 1w ago

Step into a leadership role where your vision and energy will shape the future of sales and customer service in a global hospitality powerhouse. This is your chance to lead a passionate team, drive growth, and create unforgettable experiences for clients worldwide.

Client Details

Our client is a global leader in premium catering and hospitality solutions, serving some of the most recognized names in the travel and airline industry. They pride themselves on innovation, excellence, and delivering exceptional service experiences that set industry standards. Joining this team means becoming part of a forward-thinking organization that values creativity, collaboration, and career growth.

Description

As the Sales & Customer Service Manager, you will take charge of all sales and service operations, ensuring flawless execution and outstanding customer satisfaction. You'll develop strategies to capture new business opportunities, expand market presence, and strengthen client relationships. Your role will involve monitoring performance metrics, managing service requirements, and collaborating across departments to deliver tailored solutions. You'll also champion continuous improvement, ensuring every detail meets the highest standards of quality and presentation.

Profile

You are a seasoned professional with a bachelor's degree, preferably in Hospitality or Catering Management,and at least 8 years of experience in sales and customer service, ideally within the airline, hotel, or catering sectors. You bring strong commercial acumen, strategic thinking, and leadership skills, combined with excellent communication in English, Cantonese, and Mandarin. You thrive under pressure, inspire teams, and have a passion for delivering exceptional customer experiences.

Job Offer

Join a global leader where your ideas matter and your impact is visible. Enjoy a competitive package, international exposure, and the chance to shape strategies in a fast-paced, innovative environment. This is more than a job-it's a career-defining opportunity to lead, grow, and make a difference.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sherman Sung on +852 3412 4855

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