Senior Manager, Claims Service - Hang Seng Insurance - Hang Seng Bank (HK)

Insurance • Full Time • Mong Kok, Hong Kong, HK • 4d ago

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Principal Responsibilities

Daily management of the Claims Team to follow internal and external claims guidelines on delivery high quality of services for customers
Processes all types of claims assessment include major and minor claims
Implements relevant claims processes and procedures in comply with internal compliance and external regulatory requirements
As a lead position represent Claims team to participate on company projects assigned, included but not limit to claims system and workflow process enhancement, product revamp or designs, regulatory related enhancement
Regularly review and revise internal claims manual, guidelines and practicesProvides high quality claims services and support to distribution channels, branches and internal departments
Gives feedback on claims process, procedures in order to improve efficiency and quality of underwriting operationDevelop skill set of claims assessors so can cope with the update needs of company

Qualifications

University graduate or above
Proven experience in major and minor claims assessment
Experience on managing claims team
Possess or in pursuit of professional qualifications such as FLMI, FLHC, etc will be an advantage to consider the post
Proficiency in written communications and spoken English and Chinese
Can work independently with strong job commitment, and also can work as a team
Proactive and positive mindset on problem solution is also advantage to consider the post
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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