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SERVICE ENGINEER - Europe MNC medical device / healthcare equipment (Kwai Hing)

Science / Laboratory / Research & Development • Full Time • Kwai Hing, Hong Kong, HK • 3w ago

About the Company

European multinational brand owner and manufacturer specializing in medical and healthcare equipment, with a strong focus on mobility products—both electrical and mechanical.
Our Hong Kong office serves as a regional sales and service hub, supporting clients such as the Hospital Authority (HA), private hospitals, elderly care centres, and healthcare facilities across the region.

The Role

Reporting to the Senior Service Manager, you will join a collaborative service team of 10–12 engineers and technicians.
You will play a key role in ensuring the reliable performance of our medical equipment across diverse healthcare settings.
You will also assist the Team Head in training, mentoring, and guiding junior service team members, helping to elevate overall service quality and team capability.

Key Responsibilities

Troubleshoot, repair, and maintain medical equipment on-site.
Perform installation, testing, and scheduled servicing (preventive & reactive).
Ensure systems are fully operational and users are trained on safety procedures.
Deliver technical solutions professionally and within agreed timelines.
Maintain accurate spare parts records in the ERP system.
Uphold safety and compliance standards in all service activities.
Support the Team Head in onboarding, coaching, and developing junior engineers.

Ideal Candidates

Diploma or above in Engineering, Biomedical Engineering, Physics, or a related discipline.
Minimum 2 years of hands-on experience specifically in medical equipment
Strong troubleshooting skills and hands-on experience with machinery or devices.
Prior experience in mentoring or supervising junior staff is highly desirable.
Proficient in MS Word, Excel, and PowerPoint.
Professional product training will be provided.

What We Offer

5-day work week; Saturdays off except for pre-booked appointments.
13-month salary + performance bonus.
14 days of annual leave.
Career development with a reputable European multinational medical equipment brand owner.

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