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GBA Business Development Manager

Executive / Personal Assistant / Customer Service • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1d ago

RESPONSIBILITIES

Strategy

To acquire Greater Bay Area (GBA) new business under the jobholder’s responsible area and to ensure that high quality services are provided to clients consistently. Whenever opportunity arises, cross sell appropriate banking products to clients. Ensuring everything complies with bank policies such as Code of Conduct, CDD, PDPO and Money Laundering Prevention.
To communicate CDD case with client to obtain such as SOF, SOW information.
To handle CDD case with relationship manager to ensure client banking experience.
To offer quality sales and service solutions for customer

Business

Demonstrate high level GBA banking knowledge and understand GBA customer’ s banking needs
Acquire GBA NTB clients through branch network; call program such as provide servicing to clients through north/south bound or SWDV; MGM and internal referrals.
Maximize business opportunities from each customer interaction.
Achieve assigned individual financial, non-financial and customer experience & risk management targets set out in the scorecard by maximizing business prospects and cross-selling opportunities and maintaining close relationship with mapping channels as well as other departments in the Bank.
Exercise necessary risk assessment procedures while handling new account opening such as checking clients’ supporting documents and understanding clients’ financial background.
Deliver high quality of customer service while handling client’s inquiry and request.
Attend team meetings, briefings and training to keep up banking knowledge and skills as such to provide sound solutions to clients and to be able to give constructive ideas about workflow streamlining and improvement.

Processes

To comply with all applicable money laundering prevention procedures and, in particular reporting any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
To comply with all relevant policies and procedures covering regulatory, local and group requirements

Risk Management

To comply with all relevant risk management requirements stated in policies and procedures covering regulatory, local and group requirements
To ensure that control procedures outlined in various Branch Operations Manuals or Procedure Manuals are fully implemented and ensure staff compliance with the same.
To comply with the control requirements in the laid down procedures or Manual relevant

Governance

For TR’s registration staff, to ensure that compliance with internal and external regulatory requirements are met at all time. To make self be aware of the requirements and check to ensure that working practices are in line with these necessary standards. All issues in doubt have to be reported to direct reports for resolution
For RI's registration staff, to perform regulated activity such as Unit Trust Account Opening, staff should ensure to provide relevant information, which is in line with necessary working practice standards, in response to clients' inquiries.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Internal Contacts

MD & Head, International Banking, Hong Kong
Executive Director & Head of respective Region, Distribution Network
Team Head / Associate Director & Team Head / Director & Team Head, GC Business Development
Staff at Branch e.g. Relationship Managers, SBSM, BSM, CSM, CSA
Product Specialists
Other Departments in Retails Banking
Other Relationship Managers - overseas

External Contacts

Existing and prospect clients

Our Ideal Candidate

Education University degree is preferred
Licenses Professional qualification in HKSI paper 1, 7, 8

Role Specific Technical Skills and Competencie

Anti-money Laundering Policies and Procedures
Customer Retention
Customer Experience Management
Portfolio Management for Retail Bank

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

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