Fundraising System Assistant, (Renewable Contract, LICA 3)

Executive / Personal Assistant / Customer Service • Contract / Project Based • Jordan, Hong Kong, HK • 1d ago

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Fundraising System Assistant. The incumbent’s role is ensuring high quality of Donor Database management as well as focusing on providing efficient supports on the operation of Private Sector Partnerships Unit (PSP).

Requirements and experience:

Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields

Minimum 1 year of relevant work experience in database management, or IT system management proved to be relevant to donor or membership database management.
Proven experience in a fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market
Proven experience of managing donor or customer records within a customer relationship database
Knowledge of MS office especially MS Word, MS Excel
Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English
Attention to details, high accuracy and result oriented
Ability to collaborate with others, with a flexible and positive attitude
Strong communication and interpersonal skills
Able to work independently and under pressure
Statistical and mathematical competencies

Responsibilities:

Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;

Assist the supervisor in processing monthly donation (Both by autopay and credit card), information and advising the supervisor in case of inaccuracy and special occurrence

Assist to be the secondary administrator of the existing and the new Donor Database System and responsible for creating new user and permissions etc

Assist in the analysis of donation behaviours of donors and performance of different fundraising programs
Assist in preparing finance reports and dashboards for managers review
Select donors for different promotion campaigns to fit for PSP Operation needs
Responsible for monthly donation transactions
Import data manually when required such as data from telemarketing agencies
Provide technical supports with testing new functioning and operational effectiveness of the new system
Provide technical supports with data migrations between the existing and the new system
Undertakes other duties as assigned by her/his supervisor

Closing date: 29 October 2025

If you wish to be considered for this vacancy, please go to the link as below for application (https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Fundraising-System-Assistant_JR2552954?locations=113ac21cb9f410123442ebb649210000).

The appointment offer will be subject to the medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.

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