Senior Customer Service Officer, Banking Service and Sales

Executive / Personal Assistant / Customer Service • Full Time • Wong Tai Sin District, Hong Kong, HK • 4d ago

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer - Banking Service and Sales, Reporting to Customer Service Manager.

Principal responsibilities:

Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
Handles customer complaints properly and performs necessary investigation
Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements

Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
Willing to work shift hours
Strong customer service and sales orientation, with good communication and problem solving skills
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Good knowledge of application software including English and Chinese typewriting

(Candidates with less experience will be considered as Customer Service Officer)

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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