Assistant Card and Loans Team Manager

Executive / Personal Assistant / Customer Service • Full Time • Wong Tai Sin District, Hong Kong, HK • 6d ago

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Assistant Card and Loans Team Manager, reporting to Card and Loans Manager.

Principal responsibilities

Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
Handle customer’s complaints in an efficient and professional manner
Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality
Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Requirements

Bachelor Degree in a related discipline or other relevant qualifications
Proven experience and with knowledge of banking products and call centre business
Willing to work shift hours
Strong sales and customer service orientation, with ability to work under pressure
Proficiency in both English and Chinese, with good knowledge of application software

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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