Senior Officer, Sales Personnel & Support

Insurance • Full Time • Quarry Bay, Hong Kong, HK • 2w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

To manage personnel matters for salaried and non-salaried sales staff; ales staff movements, including resignation, termination & cross team transfer
To ensure proper license registration & regular status monitoring
Draft new guidelines & procedures according to on-going business needs
Manage enhancement of forms, guidelines & procedures whenever there are changes
Regular review & streamline on current process/workflow to maximize operational efficiency
To support strategy planning and implementation of all recruitment initiatives for the achievement of manpower target
To manage & review effectiveness of all recruitment sources, include internal referral program
To maintain active contact & market intelligent of external recruitment environment, and constantly explore job placement or potential candidate searching opportunities
To prepare recruitment statistical analysis and expense tracking reports, with relevant commentaries for management's review
To ensure the fulfillment of of mandatory CPD and other compulsory trainings
To manage information exchange between various parties include Sales Human Resources, Training & IT depts. etc. in preparation for arrival of new staff
To support the team in new business submission, policy servicing, office administration & general enquires from Sales Consultancy

Qualifications:

University graduate, preferably in Business & Financial related disciplines
A minimum of 5 years' working experience with 3 years solid experience in HR Administration or Agency Management
Exposure in sales recruitment and licensing processes
Work independently & proactively with open mindset
Good computer knowledge in Excel, PowerPoint and MS Word
Excellent interpersonal, communication & presentation skills in both written & spoken English

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