Senior Manager – Strategic Business Management & Support

Information Technology • Full Time • Mong Kok, Hong Kong, HK • 22h ago

Chief Information Office

In Hang Sang Chief Information Office, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs. We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation. We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace. We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are currently seeking a high caliber professional to join our department as Senior Manager, Business Management & Support to provide strategic support to the Chief Information Officer (CIO) and the Technology leadership team to oversee end-to-end IT support for high-profile business events and other executive-level engagements.

This role ensures seamless technology execution, risk mitigation, and stakeholder coordination to uphold the company’s reputation and operational excellence. The incumbent will work closely with the CIO and IT Executive Committee (ExCo) members, as well as cross-functional teams to deliver flawless IT services during mission-critical events.

The successful candidate will also act as a trusted advisor to the CIO on both internal and external communications, ensuring consistent messaging, thought leadership, and executive visibility. You will collaborate with global and local technology leadership teams, business leaders, and external partners to enhance the reputation of Hang Seng Bank’s Technology function.

Key Responsibilities
1. Strategic Event Leadership & IT Support

Lead end-to-end IT support for high-stakes business events, ensuring all technology requirements are identified, planned, and executed flawlessly.
Develop and maintain event calendar and playbooks, contingency plans, and post-event reviews to drive continuous improvement.
Collaborate with internal functions (e.g. IT Infrastructure, Corporate Governance, Corporate Communications, etc.) and external vendors (e.g. AV teams, broadcasting firms) to ensure seamless live streaming, webcasting, and hybrid event support.

2. Executive Communications & Engagement

Develop and deliver high-quality communications for the CIO, including briefing documents and presentations for senior stakeholders such as the Board, CE, OpCo, and regulators.
Develop thought leadership content (e.g. feedback to regulators , social media and internal blogs) to position the CIO and Hang Seng Technology as industry leaders.
Craft compelling narratives to articulate Hang Seng Bank Technology’s achievements, and innovation agenda. Ensure the messaging aligns with corporate strategy and brand positioning.

3. Technology & Innovation

Evaluate and implement emerging event technologies for opportunities to showcase Hang Seng Bank’s innovative mindset (e.g., AI-driven Q&A systems, virtual AGM platforms).
Manage on-site and co-ordinate with remote IT support teams during events, ensuring 100% availability.

Requirements

Bachelor’s degree in Technology, Business, or related field
Experience in financial services or technology sectors, with strong project management and co-ordination skills, including support C-level executives and mission-critical events
Technology Fluency – Deep understanding of technology terms, with ability to rapidly comprehend new technological concepts
Operational Excellence – Details oriented with meticulous planning and execution under pressure.
Adaptability – Thrives in fast-paced, high-visibility environments.
Exceptional writing and presentation skills, with the ability to translate complex technical topics into clear, compelling narratives.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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