Counter Services Officer (Teller)

Executive / Personal Assistant / Customer Service • Full Time • Mong Kok, Hong Kong, HK • 4d ago

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 260 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

We are currently seeking high caliber professionals to join us as Branch Service Executive I (C)

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

Attractive basic salary with monthly counter service allowance
Healthcare insurance coverage including yourself and your family
Retirement benefit scheme with employer’s contribution
Employee Share Purchase Plan
Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
Recognizable corporate training and development program
Progressive career advancement opportunities

Principal responsibilities

Provide quality service through efficient and customer-friendly counter transactions
Support the excellent service delivery and ensure remarkable customer experience
Deliver banking services and solutions by understanding customer needs and making appropriate referrals
Support branch operations & services and adhere to relevant guidelines and procedures
Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
Be a change agent to drive business and servicing model transformation

Requirements

·Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered

·Strong service orientation with good interpersonal and communication skills

·Self-motivated, attentive to detail, eager to learn with positive attitude

·Strong level of customer centricity with change mind-set to cope with the on-going business transformation

·Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage

·High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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