Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Executive / Personal Assistant / Customer Service • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

工作匯報至 : 優質服務主管
如果您被動態的機場營運所吸引，並且對創造卓越的客戶體驗充滿熱情，我們期待您加入我們在香港國際機場最大的服務團隊。作為傑出的航空公司代表，您將與來自不同文化背景的乘客互動，讓我們的乘客在航班起飛前感到輕鬆。同時，您將擔任品牌大使的角色，並應對各種挑戰。

**機場服務部事業發展階梯**
客戶服務主任 III > 客戶服務主任 II > 優質服務主管 > 值班經理 > 當值經理
如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*

主要職責

成為品牌大使，在機場及海天客運碼頭等為旅客提供最優質的顧客服務
由辦理登機服務開始，為旅客提供優質無縫的機場服務體驗
為旅客在登機櫃檯、離境及抵港大堂提供誠懇有禮的協助
協助執行其他後勤工作
準備與航班相關的文件，以確保航班安全和按時起飛

入職要求

合法於香港受僱
必須年滿18 歳
香港中學會考 /文憑考試或同等學歷
具流利英語及廣東話溝通能力，懂普通話者為佳
需要輪班工作（包括通宵更；在周末和公眾假期工作）
歡迎應届畢業生申請；具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待
良好客戶服務和溝通技巧
由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試

員工福利

成爲世界級優質服務品牌的一份子
擁有良好的培訓及職業發展機會
在安全及合作的工作環境中享受多元和具包容性的工作文化
享有通宵及公眾假期特別工作津貼
醫療保障及彈性福利計劃
彈性退休計劃
員工及家屬均可享有機票折扣優惠

*受有關條款和細則約束

Reports to: Service Excellence Lead
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.
If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.
Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

**Promising and Structured Career Development in Airport Service Delivery Department**
Customer Services Officer III > Customer Services Officer II > Service Excellence Lead > Manager on Duty > Duty Manager
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. *

Key Responsibilities

Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations
Deliver a seamless airport experience to our passengers from check-in to boarding
Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
Opportunities to assist some behind-the-scene operations tasks
Prepare flight related documentations to ensure safe and an on-time operations

Requirements

Right to work in Hong Kong
Minimum age of 18
HKCEE /HKDSE or equivalent qualification
Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package
Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
Customer service-oriented attitude and good communication skills
As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits

Being part of a world-class service brand to be proud of
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Special allowance(s) is entitled to overnight and public holiday shifts
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel across many airlines for you and your family

Working Hours

Average 9 hours of work including 1.25 hour meal break per day . Shift work required with starting time 5am / 10:30am / 2:30pm / 4:30pm / 11:30pm
Working hour and meal hour may vary subject to flight schedule and operational needs

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement ( https://careers.cathaypacific.com/en/pics-page ) and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

*Terms and Conditions Apply

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