(Senior) Officer, Programmes (Renewable Contract)

NGOs / Social Service • Contract / Project Based • Lai Chi Kok, Hong Kong, HK • 2w ago

Habitat for Humanity Hong Kong (Habitat Hong Kong) is seeking talented individuals for the role of (Senior) Officer, Programmes. You will play an integral role in implementing our domestic programmes in Hong Kong. Working collaboratively with colleagues across programmes, marketing & communications, partnerships, and finance functions, you will be accountable for successful planning, implementing, and monitoring of impactful local programmes. You will ensure all stakeholders apply our standards of excellence and you will effectively manage key relationships with beneficiaries, volunteers, NGO and other programme delivery partners.

The job holder will focus on the delivery of our Subdivided Unit (SDU) Programme, which aims to improve living conditions and well-being for vulnerable households, including families with children, single-parent households, and families from ethnic minority communities living in subdivided units.

Key Responsibilities include

Programme Coordination and Implementation

Support the programme delivery and execution, strategically aligned and impactful domestic programmes, i.e. Home Modification, Decluttering, Pest Control etc.
Conduct needs assessments with SDU residents to understand and address their needs and concerns.
Provide full support and preparation for assigned programmes, including planning, coordination, and administrative tasks before, during, and after activities. This includes liaising with beneficiaries, NGOs, and construction partners, and coordinating volunteers as needed.
Work with households, social workers, vendors, and volunteers to ensure smooth and efficient programme execution.
Undertake and oversee the development and implementation of special projects or responsibilities as assigned.

Programme Design and Development

Support and deliver project impact measurement (e.g. data collection) and project communications (e.g. beneficiary stories).
Ensure key Habitat policies, practices, and standards of excellence are systematically embedded into programme design and delivery. These should include but are not limited to; quality control, risk management, safeguarding, and Diversity, Equity & Inclusive (DEI) design principles.

Communications and Awareness Raising

Organise trainings and educational workshops to empower the local community with knowledge and skills related to housing.
Work closely with to gather and share programmatic impact stories and content, to ensure the consistent delivery of engaging stories to encourage support from donors, volunteers, media, and strategic stakeholders.

Other

Perform ad hoc tasks as required.

Note: The roles, whilst clearly defined, are part of a fast-moving and evolving organisation and as such, the related responsibilities may need to adapt as the team grows. Any changes will be discussed with the individual but should be recognised as part of the exciting, growth mindset environment within which Habitat Hong Kong operates.

Qualifications

Higher Diploma / Associate Degree / Degree holder in any disciplines
Minimum 2 years of experience in supporting project planning, administration support & executing programmes. Candidates with more experience will be considered for Senior Officer.
Candidates who are passionate about working in the non-profit sector, with relevant experience from other sectors, are also welcome to apply.
Knowledge of Housing issues in Hong Kong will be an advantage.

Skills

Demonstrate a high level of adaptability, in terms of independence, be well organised, detail-oriented & passionate about executing programmes with excellence.
Demonstrate thoughtful and analytical approach in planning, organizing & executing projects and programmes, using your insights to inform mitigation actions and thinking creatively to pre-empt potential challenges.
Able to prioritise and manage conflicting priorities.
Demonstrated knowledge and experience of the community welfare service landscape in Hong Kong, programme development, impact measurement and proposal writing.
Excellent communicator with good interpersonal skills and comfortable working across and with multiple cultures.
Interior design or architectural skills would be an advantage.

Languages

Fluent in Cantonese
Good written and verbal communication skills in English

Digital Skills

Proficiency in PC operations (MS based applications. English and Chinese word processing).
Knowledge of database programmes such as Monday.com preferred.
Able to early adopt and is interested in finding digital solutions to streamline operations.

Working Hours

Whilst we have flexible working options, you will need to be available to work during the weekends as is required according to project needs.

Competencies, Values and Culture

We work with a set of competencies relevant to the various roles in the team and encourage a growth mindset from all staff. We expect all team members to demonstrate commitment to the Habitat values of courage, accountability, and humility. We respect and celebrate our differences and whilst we all need space to focus and think, we also seek team members who thrive in a collaborative, communicative and culturally diverse environment. We have built a culture of trust and open dialogue and welcome ideas and input from all staff, regardless of your position.

We are also committed to respect and safeguard the rights & dignities of all people, and protect our staff members, volunteers, partners, beneficiaries, partners, and community members (especially vulnerable adults and children) from bullying, sexual abuse & exploitation, and sexual harassment.

Salary & Benefits

We conduct an annual benchmarking salary exercise to remain market aligned.
We have a 5-day work week with part-time options for roles where operationally appropriate.
Our flexible work schedule with remote working and co-working space options, reflects our culture of trust and accountability.
We work with a pro bono insurance broker to find competitive dental, medical and life insurance.
We provide a range of leave types above the statutory requirements, including but not limited to: Annual Leave, Study Leave and Personal Leave.
In addition to the Hong Kong public holidays, we close the office for an extra day each year before or after Christmas and the Lunar New Year holidays and one day in June for all staff to focus on their wellbeing.
As early signatories of the Equal Opportunities Commission Racial Diversity and Inclusion Charter, we are proud of the extremely positive feedback year-on-year from staff about our inclusive culture.
Through our staff survey feedback, we are officially and proudly certified as a Great Place to Work.

How to apply

If our values resonate with you, if the roles excite you and if you want to contribute to our vision of a world where everyone has a decent place to live, please send full CV with a cover letter, current & expected salary and availability to [via CTgoodjobs Apply Now]. We thank all applicants for taking the time to apply. Only shortlisted applicants will be invited to an interview. All personal data collected will be kept confidential and will be used for recruitment purposes only. We will retain the applications for a maximum period of twelve months and may refer suitable applicants to other vacancies within Habitat.

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