Customer Services Ambassador (12-month contract) 樓盤展銷廳客戶服務大使 (12個月合約)

Executive / Personal Assistant / Customer Service • Contract / Project Based • Eastern District, Hong Kong, HK • 3d ago

Job Highlights:

As Customer Services Ambassador supporting the daily operations of sales offices, you will deliver excellent customer experience to the visitors throughout the whole visit.

Responsibilities:

Present and introduce the high-end residential project development to visitors, including project models, show flats and mock-up units; answer enquiries from visitors and provide support in sales activities when necessary
Support in controlling crowd to ensure a smooth visitor flow
Manage the audio and video zones and liaise with vendor to resolve technical issues
Assist in managing sales hotlines and answering enquiries
Consolidate and prepare reports from the data collected including visitor number, enquiries for management reporting, provide support to sales team in market research
Support in arranging VIP tour when necessary
Assist in maintaining the tidiness of sales office
Assist in inspecting the condition of show flats and mock-up units and prepare defect report
Perform any other ad hoc duties when necessary

Requirements:

Diploma or above with relevant experience in customer services is preferred, fresh graduate is welcome
Possess excellent customer centric mindset, be flexible, smart, attentive to details, responsible and good team player
Proficiency in both written and spoken English and Cantonese; fluent in Mandarin is an advantage
Proficiency in MS Office including Word and Excel
Shift duty is required

The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by email to [via CTgoodjobs Apply Now] mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 24 months from the date of application. By submitting an application through Kerry Properties' Career webpage, you are deemed to have consented to its Personal Information Collection Statement.

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