We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.
We connect. We inspire.
Role Purpose:
We are looking for an Exams Operations Officer to support the secure and efficient delivery of exams in a small or remote office setting. The role involves handling confidential materials, managing Venue Supervisors, resolving operational issues, and coordinating communication with customers and venues. You will also serve as the main point of contact on test days, which may include weekend work as part of your contracted hours.
Main Accountabilities:
In this role, you will ensure the secure handling of confidential materials and manage the preparation and execution of Test Day operations in line with British Council standards. You will work closely with the Cluster Operations team, often responding to short-notice changes, to ensure resources are effectively allocated and exams are delivered efficiently and compliantly.
The role involves managing performance dashboards, coordinating venue staff engagement, and overseeing logistical activities such as sorting, packing, transporting, and reconciling exam materials. You will support venue selection, ensure proper use of Test Day resources, and be responsible for handling customer and stakeholder inquiries, escalating issues when needed, and contributing to continuous service improvement.
In addition to supporting compliance, risk management, and audit reporting, you will act as a key point of contact for venue staff on the ground. You’ll also manage internal communication around incidents or complaints, ensure adherence to operational policies, and contribute to performance analysis and post-Test Day reviews. This role includes resource monitoring and light financial oversight, along with coordination of tasks across internal teams and contractors to ensure service quality and operational excellence.
If you are highly organized, able to manage multiple workstreams, and committed to ensuring a high-quality candidate experience, we invite you to apply.
Qualification & Experience:
- Graduate
- Experience working in a busy operational environment delivering high levels of customer service
- Ability to ensure compliance, risk and security standards are monitored and maintainedTrack record of working in a tightly controlled process driven environment
Important Information:
No. of positions: 1
Pay band : 4/H
Country/Location: Admiralty , Hong Kong
Department : Examinations
Contract Type : Fixed Term Contract
Closing Date : 10 August 2025
Interview Dates: 18 th August onwards
Right to Work: Applications are welcomed from candidates in Admiralty, Hong Kong with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you have any problems with your application please email [via CTgoodjobs Apply Now] Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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