Guest Service Manager 客戶服務經理 $3,000新人獎金

Hotel / Catering / Club • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Responsibilities

This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Supervises and direct Reception and Guest Services personnel
Responds to guest needs and resolves related problems
Ensure VIPs and priority club guests receive special attention
Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard
Overnight shift duty is required

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer service skills
Proficient in spoken Cantonese, Putonghua and English
Cheerful, pleasant and supportive personality
Immediately available is preferred
Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor

Benefits:

$3,000 Special Welcome Reward $3,000新人獎金
8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

Interested parties can visit https://careers.ihg.com/en/ or email your full resume with current and expected salary and date of availability to hotel direct by clicking hr.hkgmk@ihg.com Apply Now. Get in touch and tell us how you could bring your passion and your individual skills to IHG.

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

Similar Jobs

Finance Clerk / Officer

Hotel / Catering / Club • Full Time • Mong Kok, Hong Kong, HK • 2d ago

Hotel / Catering / Club Full Time

Responsibilities: Process daily accounting transactions (revenue, expenses, vendor invoices). Assist in preparing financial reports (balance sheets, income statements, cash flow). Manage accounts payable and receivable,...

2d ago

Apply

Catering Sales Manager

Hotel / Catering / Club • Full Time • Mong Kok, Hong Kong, HK • 5d ago

Hotel / Catering / Club Full Time

Duties & Responsibilities: Arrange site visit for all potential guests. Prepare event proposal, confirmation letter and reports. Conduct sales call and sales blitz. Requirements: Higher Diploma or Degree holder in Ho...

5d ago

Apply

Guest Engagement Officer (Front Desk Agent) 賓客體驗主任 [5 day-work week]

Hotel / Catering / Club • Full Time • Mong Kok, Hong Kong, HK • 5d ago

Hotel / Catering / Club Full Time

Job Scope Responsibilities include areas of Guest Relations, Front Desk, Concierge and Service Call Centre. The position carries out procedures ensuring welcoming and efficient work processes via exemplary services, maxi...

5d ago

Apply