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Senior / Reservations Agent (5-Day Work Week)

Executive / Personal Assistant / Customer Service • Full Time • Eastern District, Hong Kong, HK • 4d ago

Responsibilities

Answers all incoming calls promptly, politely, helpfully and follow hotel call standard
Accepts reservations according to the room situation, correct rate and availability
Inputs confirmed reservation information into PMS so as to have the most updated room situation at all times
Follow up reservations to ensure that all reservations are in good order
Keeps records of all reservations through a well organized filling system
Upsells rooms package, transportation services and other facilities whenever opportunities arise
Follows instructions from superiors to maintain optimum occupancy and average room rate for the purpose of maximizing revenue
Perform any other reasonable duties as required by the Management from time to time

Requirements

Diploma or Higer Diploma holder in hospitality management or equivalent
Fresh graduates will also welcome
Good command of spoken and written English, Cantonese and Mandarin
Knowledge of Opera system is an advantage

Benefits will be offered:

5-day work week, daily 8.5 working hours plus meal break
五天工作週, 工作時長八小時半外加用膳時間
Discretionary bonus 酌情性獎金
Compassionate Leave 恩恤假
Marriage Leave 婚假
Comprehensive family medical insurance 醫療保險
Dental Plan 牙科保障計劃
Insurance Plan 人壽保險
Free Duty Meal 免費員工膳食
Education Subsidies 教育支援
Retirement age: 65-year old 退休年齡: 65歲

請將個人履歷、要求待遇電郵到career.hghk@harbourgrand.com， Whatsapp 9700-1793Apply Now 或傳真至 3908-6865。
Please send us your resume with expected salary by email to career.hghk@harbourgrand.com, Whatsapp 9700-1793Apply Now , or fax 3908-6865.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

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