Senior Broker Service Officer

Insurance • Full Time • Causeway Bay, Hong Kong, HK • 1w ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

Drive service excellent to Life Broker & IFA channel & facilitate the achievement of business objectives
Handle enquiries (phone and email) from brokers and achieve the SLA
Handle and resolve any complaints raised from brokers
To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities' regulations
Provide operational support to team and business partners
Assist in administrative duties in Broker Service Team
Work closely with direct manager and life operation teammates, and, provide feedback to team in order to improve the existing workflow
Work closely with Payment team and Ops team in order to follow through the enquiries from our business partners

Qualifications:

University degree with 5 years working experience in life insurance segment
IIQE 1,3,5 holder
Highly independent, strong self-motivation and ability to work under pressure
Have comprehensive knowledge on insurance products, operation workflow and insurance practice
Proficient in MS Excel applications
Be tactful and assertive with professional sense in tackling customer complaints
Good command of both spoken and written English and Chinese, able to communicate in Mandarin is an advantage
Candidate with less experience will be considered as Broker Service Officer

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.