Senior Fraud Management Manager

Professional Services • Mong Kok, Hong Kong, HK • 9h ago

The role holder will ensure/ Principle Accountabilities

Leads a team of SMEs of Payment and General Banking fraud who will own the design, maintain, development and implement fraud controls and/or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed;
Drives, designs and delivers Payment and General Banking mitigation strategy for controls in HASE
Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery;
Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud;
Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives;
Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers;
Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB.
Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning;
Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary;
Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
Resolve control issues by driving out enhancements in fraud/operations.
Act as the deputy of Head of Payment and Banking Fraud HASE WPB

Requirements

University graduate or above.
The role holder will ideally have at least 5 years leadership level experience within an existing Fraud Strategy/Management or Transformation function;
Detailed knowledge of WPBs products and processes;
Preferably experience working with LEAs;
Experience of designing, developing and implementing Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter, Feedzai and Threatmetrix;
Past experience of designing developing and leading analytically based or major operational projects would be an advantage;
Knowledge of strategic delivery of controls, processes and design methods within a large multi faceted operation;
Operational experience and experience resolving operational challenges would be an beneficial;
Experience of working within a multi matrixed organization engaging with executive level stakeholders is essential.

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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