Digital Branch Service Executive

Retail • Full Time • Mong Kok, Hong Kong, HK • 5d ago

Wealth and Personal Banking - Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Digital and Branch Services Executive.

Principal responsibilities

Mange queue and provide customer services in bank hall through efficient and customer-friendly services
Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
React proactively to customers’ requests and ensure service level is in line with bank standards
Handle customers' issues and escalate when appropriate according to supervisor’s guidance
Assist branch in achieving sales targets through referrals or cross-selling
Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements

University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
For non-degree holder, minimum 1 year of work experience preferably in customer facing role
Keen interest in latest mobile and web technologies and trends
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
Excellent interpersonal and communication skills

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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