JOB SUMMARY
- As the Regional Head Facilities Management and Engineering, GCNA, you will be a key member of the Corporate Real Estate & Services(CRES) function and interface actively with CRES Management Team, CRES & Workplace leadership, Technology, Transformation and Operations functions to define and support the delivery of Critical Environments, including on premises Data Centres, Trade Floors, Hub Rooms and IBS Facilities.
- As a highly experienced and visionary senior leader, you will be responsible for; working to professionalise the current operating model for Facilities Management vertical, located within our leased and owned facilities. This includes, but not limited to; full ownership of mechanical and electrical standards and operational mandates, re-engineering of partnership scope to develop a market leading operating and support structure and the accountability for decision making principles. You will also be responsible for working closely with the banks Technology and Operations (T&O) function to review and augment the data centre model. Redefining roles and responsibilities, establishing core principles, developing performance metrics and working with our partners to build a best in class service delivery for the bank. Also, own the space within other specialised areas of delivery including Archival storage, confidential waste management as well as building fabric inspections and maintenance.
- Own the CRES Engineering Standard and ensure it is implemented in fitout projects with relevant design and resilience requirements aligning to the risk profile of the business, function or service.
RESPONSIBILITIES
Strategy
- Lead the development of a comprehensive strategy for the successful deployment of Facilities operations,
- ollaborate with cross-functional teams to define and implement Engineering standards, policies, and procedures. This will require senior stakeholder management skills due to the, at times, conflicting demands of the business.
- Manage and oversee the governance in Facilities Management, and importantly in the critical environment space to ensure compliance with regulatory and industry standards, as well as compliance with group policies, standards, controls, roadmaps, strategies, and guidelines.
- Strategize with a risk and safety lens to maintain Bank’s physical properties through partnership, ensuring delivery of safe Workplace environment for Bank’s employees and clients, complying to standards and regulatory asks.
- Ambassador to T&O to determine the appropriate risk and architectural outcomes to ensure a leading DC service within a pre-existing governance framework. Negotiation and risk materiality assessments will be key.
Process
- Work with internal and external stakeholders to identify and assess business needs and opportunities for DC technologies and develop plans to leverage these technologies to improve resilience outcomes.
- Provide technical leadership and guidance to FM teams and stakeholders to ensure successful delivery of DC solutions.
- Build and maintain strong relationships with CRES Management Team, business leaders, vendors, and industry experts to stay up-to-date on emerging trends and best practices in DC related technologies.
- Closely collaborate with T&O Technology partners providing feedback and requirements to enable delivery of fit for purpose capabilities.
- Strategic Programs in GCNA that specifically relates to FM & Engineering requires you to work closely with the Global Head of Facilities Management and Engineering, Health and Safety and Security to deploy strategic initiatives in region, identifying improvement areas and corrective measures where required to drive performance of the region.
Business
- Proactive engagements with business stakeholders and supply partners – deepen partnerships, influence with future focused, affordable and robust solutions and ensure all service indicators are managed effectively.
- The role is accountable through global CRES teams in providing strategic direction of Engineering Facilities Management and Technical Services, functioning as oversight for process, governance and assurance, risk management and a contributor to continual improvement and evolution of the processes, tools, systems, standards & guidelines.
- Engage with business stakeholders and users across the Bank to ensure solutions are meeting needs.
- Work with peer functions (e.g. T&O and HR) to ensure alignment of activities with DC strategies and plans.
- Work with internal CRES verticals (e.g. P&DM, HSW, Security, Client Experience & Sustainability) to drive a cohesive functional approach and leverage the cross connect opportunities to deliver business outcomes
- Act as an owner of Facilities management process universe in the region and validate compliance to the defined standards and outcomes, including Critical Engineering, Confidential Waste Management and Archival Storage Facilities.
- Engage with businesses including ICS, Compliance, Wealth and Retail Banking, Operational Risk, etc to ensure the alignment on standards and delivery for CRES Confidential Waste Management and Document Archival.
- Lead and manage business relationship, especially in the IBS, T&O and Trade Floor in driving the Critical Environment space. Responsibilities for the role also include reviewing the current relationship and work together to improve Roles & Responsibilities, outcomes and challenge, where there is an opportunity to evolve and bring a risk based approach to the design, infrastructure and resilience of the service areas.
Qualifications
- Education Bachelor’s degree in engineering or facilities management, master in management will be an added advantage
- Certifications CFM or similar
Role Specific Technical Competencies
- Mechanical or Electrical Engineering
- Communication – written
- Communication – Verbal
- Communication – Visual
- Negotiation and persuasion
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
