Job Summary
To provide technical support to all Financial Markets business in Dealing Room for the following applications and services:
- Desktop Computing Environment
- Telecom and Trader Voice
- Mobile device management
- Market Data and transactional system
- Dealing Room Infrastructure and Business Continuity Plan
Key Responsibilities
- To provide 1st, 2nd technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data).
- Problem and Change (Scheduled change & request provisioning) Management – Incident/Change Management, call logging, call reporting including high severity problem control. All ServiceNow related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
- To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
- Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed
- Risk management control, SIP initiatives and reporting, including technical audit compliance, directly and indirectly.
- To ensure that technology related audit ready at any given point of time by maintaining all necessary details as per regulations.
- To raise risks in the appropriate forums and follow ORMAF – Operational Risk Management & Assurance Framework.
- To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
- To manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable, and highly resilient environment.
- Desktop Computing Environment
- MS Windows and Office support
- Deskside equipment support: Webcam, Keyboard, VPN tokens, restack, etc
- Active Directory and Group Policy support
- Email and Instant Messaging applications
- Telecom and Trader Voice
- User profile and private wire administration
- Handset, headset and turret troubling shooting and support
- Market Data and Transaction system
- Bloomberg
- Refinitiv FXT and Eikon
- Dealing Room Infrastructure and BCP
- Dealing Desk
- Cable Infrastructure
- Electricity Capacity and Requirement
- Maintain FM BCP site readiness
Other Responsibilities
- Embed Here for good and Group’s brand and values in FMIS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
- Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
- Cooperate with any investigations or reviews on regulatory failure such as accountability review
Skills and Experience
- Degree in Information Technology, computer Science, Computer Engineering or equivalent
- Service Management skills and techniques
- Usage of M365 Tools
- Usage of Windows and Active Directory
Qualifications
- Knowledge/Experience in managing IT support, operations, and project implementations in a wholesale bank environment.
- Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications
- Strong Communication and Customer services skill
- Strong knowledge of e-business trading tools
- Strong PC / Server applications skills (MCSE Certified preferred)
- Strong knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
- Clear understanding of IT security policies.
- Project Management skills
Competencies
Action Oriented
Collaborates
Customer Focus
Gives Clarity & Guidance
Manages Ambiguity
Develops Talent
Drives Vision & Purpose
Nimble Learning
Decision Quality
Courage
Instills Trust
Strategic Mindset
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
