Responsibilities：

Manage and maintain dedicated communication channels for VIP users to build strong relationships; deliver personalized VIP services and promotional campaigns to enhance customer satisfaction and loyalty, and achieve Key Performance Indicators (KPIs).
Responsible for the setup, maintenance, and engagement of high-value user communities (e.g., FB Groups, WhatsApp, etc.); plan and execute exclusive VIP community events, and independently handle copywriting and visual concepts for campaigns.
Handle VIP customer inquiries and complaints professionally; timely identify major issues, assess severity, and collaborate with cross-functional teams to follow through to resolution, ensuring an exceptional customer experience.
Proactively collect and analyze VIP user feedback and behavioral data to provide constructive insights for product optimization and operational strategies.
Assist in other ad-hoc duties related to operations or VIP customer service as assigned.

Requirements:

Proficient in both spoken and written Mandarin and English.
Possess a strong passion for customer service, excellent communication skills, empathy, and strong emotional intelligence (EQ).
Highly resilient with the ability to handle complex situations, demonstrating excellent crisis management and high-tier customer pacification skills.
Minimum 1 year of experience in customer service, VIP relationship management, community management, or game operations is highly preferred.

SpinX Games Limited

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