Double pay
Discretionary bonus
Location: Tin Hau

Responsibilities:

Lead and manage the Member Services / Reception team to deliver excellent and consistent customer service;
Handle members’ enquiries, feedback, and complaints in a timely and professional manner, ensuring high satisfaction level;
Develop, implement and monitor service standards and operating procedures to enhance overall member experience;
Provide coaching, training and performance management to team members to build a competent and motivated workforce;
Oversee daily operations to ensure smooth service delivery and a professional front-desk image at all times;
Analyze members’ feedback and service data, and propose continuous improvement initiatives;
Ensure the team maintains a high standard of grooming, professionalism and service etiquette;
Collaborate with internal departments to deliver seamless member services across different touchpoints;
Prepare regular management reports and perform service performance analysis; and
Support and lead various ad hoc projects and administrative tasks as assigned.

Requirements:

Degree or above in Hospitality Management, Business Administration or related disciplines preferred;
Minimum 10 years’ relevant experience in club, hotel or service industry, with at least 3 years in a supervisory / managerial role;
Strong leadership, team management and problem-solving skills;
Customer-oriented mindset with excellent communication and interpersonal skills;
Ability to work under pressure and manage multiple priorities effectively;
Proactive, detail-minded and a strong team player;
Proficient in Microsoft Office applications; and
Willing to work on shift duty (Monday - Sunday).

Our Benefits:

Guaranteed year-end double pay.
Discretionary bonus.
Comprehensive group medical insurance.
On shift, 5-days workweek.
16-20 days of paid annual leave.
Special leaves such as birthday leave, and marriage leave.

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Interested parties please apply with full resume and expected salary by clicking Apply Now

(Data collected will be used for recruitment purpose only)

Chinese Recreation Club, Hong Kong

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