Key Responsibilities

• Execute BAU analytics and data tasks for assigned markets

• Maintain SQL/Python-based pipelines and notebooks in Databricks

• Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.

• Manage major incidents, escalations, and stakeholder communications to minimize business disruption.

• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner

• Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.

• Govern production changes, release deployments, CAB activities, and operational readiness reviews.

• Produce service performance reports, operational dashboards, and executive management updates.

• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities

• Drive operational excellence initiatives to improve service quality and efficiency

• Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

• Strong SQL/Python skills for data processing and automation

• Hands-on Databricks operational experience (notebooks, jobs, monitoring)

• Good SQL skills for analytics and reporting

• Strong leadership, communication, analytical, and problem-solving skills.

• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.

• Excellent written and spoken English and Mandarin

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