Position: Field Service Engineer, IGT, HK

Location: Hong Kong, home based

Purpose:

Support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.

Your Role:

As the ambassador of Philips HealthTech, ensuring that all customers are satisfied while meeting or exceeding our business targets.
Execute technical service of X-ray medical equipment (Mainly IGT systems) to the schedule/customer needs; provide installation, maintenance, repair, and troubleshooting onsite.
Ensure frequent & fluent communication with customers to enhance customer satisfaction.
Support Sales, project team with pre-sales activities including but not limited to demonstration system setup and configuration, trade shows, and tender responses.
Complete work reports and documentation timely according to internal and external requirements.
Ensure equipment in compliance with quality and regulatory requirements and standards.
Handle complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.
Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.

You're the right fit if:

Education: High school graduate degree level or equivalent (preferably in an engineering, medical or science related qualification)
Experience: A minimum of 2-3 years of related experience, Minimum 1-2 years prior experience in customer-facing role,
Prior experience within an engineering, medical or science related environment is required. (Fresh graduates are also considered)
Willing to work in field service position and customer facing related to X-ray medical equipment.
May need to work overtime and “on call” stand by shift, may need to travel to Macau (With allowance).
Able to use hand tools and skills for workmanship in daily service work. Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.
Competent in IT/Network diagnosis/system connectivity/Remote service essential.
Communication and interpersonal skills including good communication in spoken and written in Chinese and English

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